Janine Storms
Pomona
Summary
Retail banking professional prepared to deliver exceptional customer service and effective financial solutions. Known for building strong client relationships and providing personalized banking advice. Reliable team player, adaptable to evolving needs, with strengths in account management and transaction accuracy.
Overview
9
9
years of professional experience
Work History
Retail Banker II
TD Bank
Paramus, NJ
01.2026 - 04.2026
- Managed customer transactions, ensuring accuracy and compliance with banking regulations.
- Developed tailored financial solutions to meet diverse client needs and enhance satisfaction.
- Built strong relationships with clients, fostering loyalty through exceptional service delivery.
STORE SUPERVISOR
TD Bank
Pearl River, NY
01.2023 - Current
- Supervised day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers
- Displayed team leadership and work direction to ensure effective/efficient delivery of personalized service, and/or solutions.
- Responsible for Vault Management, including the auditing, reporting, and balancing.
- Completed customer transactions and utilized customer relationship management tools to engage in needs-based conversations to achieve and exceed corporate revenue goals.
BANK TELLER II
TD Bank
Stony Point, NY
01.2017 - 01.2023
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Achieved referral and cross-selling quotas to support corporate revenue goals.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Performed customer transactions including deposits, withdrawals, loan payments, etc. efficiently.
Education
Associate in Science (A.S.) - Biology
Orange Community College
Middletown, NY01.2018
Skills
- Receiving and processing banking transactions
- Knowledge of proper cash handling procedures
- Cash drawer maintenance
- Written and spoken communication skills
- Reliability
- Attention to detail
Timeline
Retail Banker II
TD Bank
01.2026 - 04.2026
STORE SUPERVISOR
TD Bank
01.2023 - Current
BANK TELLER II
TD Bank
01.2017 - 01.2023
Associate in Science (A.S.) - Biology
Orange Community College