Summary
Overview
Work History
Education
Skills
3d Modeling
Timeline
Hi, I’m

Michael Jackson

Splendora,TX
Michael Jackson

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

18
years of professional experience

Work History

Woodforest National Bank
Porter, Texas

Retail Banker II
10.2022 - 06.2023

Job overview

  • Uphold company values such as Integrity, constant innovation and customer focus
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution and establish relationships with all clients.
  • Identified, marketed and recommended bank products and services to achieve individual sales
  • Open accounts for both new and returning clients and perform account maintenance
  • Handling branch servicing duties including vault balancing, cash ordering, and maintenance of automated teller machines
  • Process Western Union, Cash Advance transactions, verified monetary instruments including money orders and cashiers checks along with both domestic and international wire transfers.
  • Employing problem solving skills to address customer inquiries and/or concerns.
  • Processing up to 150 teller transactions daily.

365 Portraits
Splendora, Texas

Account Manager/Customer Service
03.2022 - 10.2022

Job overview

  • Uphold company values such as Integrity, constant innovation and customer focus
  • Contact clients that scheduled photoshoot sessions, retrieve missing contact information , setup and confirming appointments
  • Educate clients on process of on location photoshoots and guide them to give them smooth and stress free experiences
  • Follow up with customers afterwards and perform sales presentations and offer all available products and services that will benefit them now and making maintaining those memories for future family members
  • Utilizing T.O.P.A.Z sales method
  • Follow up with customers to ensure all orders and products are satisfactory
  • Meet weekly goals and metrics, constantly pushing to improve on sales and customer satisfaction.

DFS Marketing, Inc
Conroe, TX

Case Design and Account Manager
08.2021 - 02.2022

Job overview

  • Communicate with our Agents that are contracted through DFS Marketing via phone, email, or video conferences
  • Look through their past book of business and suggest better products for their client's retirement needs
  • Compare dozens of provider's Fixed index Annuities and the indexes attached to each, provide illustrations with carrier's software, and show growth potential
  • Daily research top performing indices and distribute information out to sales team and other account managers
  • Help agents determine what suitability needs are for each client and stay in contact with carriers and agent throughout application processes
  • Stay up to date with all products and features that come with them such as long-term care, premium bonuses, par rates and more.

ACADEMY SPORTS AND OUTDOORS, LTD
Humble, TX

Team Lead/Managment
08.2005 - 06.2020

Job overview

  • Maintain integrity of departmental standards including adherence to corporate guidelines, merchandising standards, and vendor requirements
  • Supervise 16-24 Associates which have floor responsibilities including customer service which involves answering multiple questions regarding variety of products
  • Train Associates regarding The Academy Credit Card Program, merchandising, staging freight, technical specifications, warranty information, add on sales, and other product specific details
  • Trained new team members by relaying information on company procedures and safety requirements.
  • As a cashier my duties consisted of, ringing customers up, accepting returns, and insuring accuracy with the daily cash till
  • Clearing customers through the FBI NICS database when purchasing firearms.
  • Answered technical questions regarding specifications on firearms, fishing and camping gear
  • Ensure daily, weekly and monthly cycle counts were completed by deadlines set by corporate
  • Down stock, fill shelves and relay any inventory issues to the inventory team.

Education

Lone Star College
Kingwood, TX

Associate's degree from Game Development
08.2017

University Overview

SPLENDORA HIGH SCHOOL
Splendora, TX

High School Diploma
05.2004

University Overview

Skills

  • Financial and Teller Transactions
  • Product and Service Sales
  • Cash Supply Orders
  • Fraud Prevention and Identity Verification
  • Change Orders
  • Bank Secrecy Act
  • Cash Handling
  • Manage Customer Accounts
  • Balance Cash Drawers
  • Secure Bank Vaults
  • Night and Safe Deposit Procedures
  • Mobile Banking
  • High Net Worth Individuals Marketing
  • Banking Standards
  • Investigate Discrepancies
  • Team Cooperation

3d Modeling

3d Modeling

I took several courses in Game Design at Lonestar Kingwood. In 2016 I earned 2 awards in the annual Vizcom Competition. Best composition in 3d Modeling and Rendering, along with 2nd place for my second submission in the same category. My portfolio is on Artstation with both submissions. https://www.artstation.com/mikejacksonjr

Timeline

Retail Banker II
Woodforest National Bank
10.2022 - 06.2023
Account Manager/Customer Service
365 Portraits
03.2022 - 10.2022
Case Design and Account Manager
DFS Marketing, Inc
08.2021 - 02.2022
Team Lead/Managment
ACADEMY SPORTS AND OUTDOORS, LTD
08.2005 - 06.2020
Lone Star College
Associate's degree from Game Development
SPLENDORA HIGH SCHOOL
High School Diploma
Michael Jackson