SADIA RITIKA
TD Bank
Philadelphia,PA
3
Languages
5
years of professional experience
Dedicated banking professional with experience as a Retail Banker II at TD Bank, providing excellent customer service, building strong client relationships, and supporting sales growth. Skilled in understanding customer needs, recommending banking solutions, and assisting clients with deposits, loans, and other financial products. Strong background in sales, business development, and delivering a positive customer experience while maintaining accuracy and compliance.
Work History
Retail Banker II
1 Year 8 Months- Build customer relationships by understanding financial goals and recommending appropriate banking solutions.
- Open and maintain consumer and business accounts while ensuring compliance with banking regulations.
- Identify opportunities to cross-sell consumer banking products including credit cards, lending products, and digital banking services.
- Consistently deliver exceptional customer service, increasing customer satisfaction and long-term loyalty.
- Follow KYC, BSA/AML, and risk procedures.
- Collaborate with mortgage, investment, and business banking partners to provide complete financial solutions.
- Support branch sales initiatives by generating referrals and contributing to branch performance goals.
IT Help Desk Support
10 Months- Delivered technical support to students, faculty, and staff through phone, email, and in-person interactions.
- Diagnosed and resolved hardware, software, and network issues while maintaining a high level of customer satisfaction.
- Utilized ServiceNow to document, track, and resolve support requests efficiently.
- Collaborated with cross-functional teams to improve service quality and streamline support operations.
Sales Associate
2 Years 5 Months- Delivered personalized customer service by understanding customer needs and recommending appropriate products.
- Consistently exceeded sales goals through consultative selling and relationship-building.
- Processed cash, credit card, and POS transactions accurately while maintaining operational efficiency.
- Assisted with inventory management, merchandising, and onboarding new team members.
- Resolved customer concerns professionally, resulting in high customer satisfaction and repeat business.
Education
Bachelor of Science - Computer Science
Skills
Retail Banking
Customer Relationship Management
Consumer Banking Products
Financial Needs Assessment
Relationship Building
Cross-selling & Referrals
Customer Service Excellence
Sales & Business Development
Digital Banking
Account Opening & Maintenance
Cash Handling & Transaction Processing
Risk Management
KYC & BSA/AML Compliance
Problem Solving
Communication
Microsoft Office Suite
ServiceNow
Languages
English
Native or Bilingual
Bengali
Full Professional
Hindi
Professional Working
Timeline
Retail Banker II
TD Bank
11.2024 - CurrentRead More
IT Help Desk Support
West Chester University
07.2023 - 05.2024Read More
Sales Associate
Sunglass Hut at Macy's
07.2021 - 12.2023Read More
West Chester University
Bachelor of Science from Computer Science
Read More