Sabrina Cerminara
Sparks,NV
Summary
Customer-focused operations leader with ten years of management experience at In-N-Out Burger, recognized for delivering exceptional service in fast-paces, high-volume environments. Proven ability to resolve customer concerns efficiently, make quick effective decisions, and maintain a positive customer experience under pressure. Experience hiring, training, and developing associates while meeting goals and ensuring smooth, efficient daily operations.
Overview
21
21
years of professional experience
Work History
3rd Manager/Level 7
In-N-Out Burger
10.2005 - Current
- Resolved customer concerns quickly, maintaining high levels of guest satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed and implemented efficient workflows, enhancing service speed and customer satisfaction.
- Enhanced team performance by implementing effective training programs and coaching techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Increased customer satisfaction with timely response to inquiries and proactive resolution of issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Damonte Ranch High School
Reno, NVSkills
- Staff training and development
- Operations management
- Customer service
- Problem-solving
- Time management
- Decision-making
Timeline
3rd Manager/Level 7
In-N-Out Burger
10.2005 - Current
High School Diploma -
Damonte Ranch High School