Sabrina Chang
Westbury,NY
Summary
Dynamic sales professional with a proven track record at H&M, excelling in high-volume customer service and conflict resolution. Adept at managing transactions and maintaining accurate records, leveraging Microsoft Office skills. Successfully enhanced customer satisfaction by resolving 95% of inquiries on first contact, demonstrating exceptional multitasking and communication abilities.
Overview
2
2
years of professional experience
Work History
Sales Associate
H&M
Garden City
06.2025 - Current
- Assist customers with purchases, returns, and account-related inquiries
- Process cash and credit transactions accurately using POS systems
- Resolve pricing discrepancies and transaction concerns professionally
- Maintain accurate transaction records and support inventory management
- Consistently provide high-level customer service in a fast-paced retail environment
Host
The Shed
Westbury, NY
06.2024 - 2025
- Greet and assist high volumes of guests while maintaining professionalism
- Manage reservations, waitlists, and scheduling systems efficiently
- Address and resolve customer concerns in a calm and timely manner
- Coordinate front-of-house operations to ensure smooth workflow
- Handle confidential reservation and payment information with discretion
Education
High School Diploma -
Academy Charter School
Hempstead, NY06.2023
Skills
- Customer account assistance
- Payment processing & cash handling
- Appointment coordination & scheduling
- Conflict resolution
- High-volume customer service
- Data entry & record management
- Professional phone etiquette
- Time management & multitasking
- Microsoft Office (Word, Excel, Outlook)
Timeline
Sales Associate
H&M
06.2025 - Current
Host
The Shed
06.2024 - 2025
High School Diploma -
Academy Charter School