Sabrina Clark
Petland
Park City,KS
9
years of professional experience
Highly motivated individual with three years in building strong, trusted client relationships to ensure return customers and positive recommendations. Eager to contribute to team success and bring a refreshing perspective with dedicated Customer Service background, positive attitude, and detail-orientated communicative and organizational skills.
Work History
Kennel Manager
6 Years 2 Months- Prepared food, cleaned enclosures, oversaw care, grooming, and medication of pets during kennel stays.
- Administered medications and vaccinations via injection, orally, and topically.
- Input medications and medical information into online charts.
- Completed general examinations of puppies and communicated with local veterinarian of any abnormalities.
- Trained in care for birds, small mammals, and aquatics.
- Created scheduling, provided coaching, hosted interviews, and directed training.
- Responsible for being a key holder and an on-call emergency contact outside of work hours.
- Received Management position within four months of hire and nominated Petland Kennel Manager of the year for 2021.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Team Lead
4 Years 4 Months- Mentored and guided employees, ensuring all were trained in materials handling processes and capable of performing assigned duties.
- Calmly and professionally handle displeased customers and provide solutions using damage resolution process.
- Educate customer on terminology, policies and procedures, anticipated delays, and any additional information needed to increase customer satisfaction.
- Help prepare and review all move-related paperwork and documents on a daily basis.
- Communicate with dispatch about delays, customer inquiries, and material counts.
- Prepared detailed reports on updates to moving specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Customer Service Manager
2 Years 9 Months- Preformed inventory counts by documenting and using spreadsheets.
- Recommended products to customers, thoroughly explaining details of ingredients, uses, and pricing of each item.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up appointments.
- Entered customer interaction details using Square to track requests, document details, and record payment plans and methods.
- Resolved customer questions over the phone and in person regarding available merchandise, promotion sales, current prices and upcoming company changes.
- Counted cash in register drawer at beginning and end of shift.
- Prepared food, cleaned enclosures, and oversaw grooming and medications of animals.
Secretary
3 Years 2 Months- Preformed educational training seminars to the public on exotic animal care.
- Organize and host fundraising adoption events; design marketing collateral, print signage, maintain rescue's social media pages.
- Gather animal's history information, description of any symptoms from prior owner, and document current notable conditions.
- Track and maintain records on all incoming and outgoing animals. Ensure antibiotics and medications are administered as prescribed and monitor and record progress of each animal.
- Ensured cleanliness of facility and animal enclosures by removing soiled bedding/newspapers and sanitizing all surfaces.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Sanitizer
4 Years 9 MonthsEducation
High School Diploma
Skills
Customer Services - 4 years
Complaint Resolution - 4 years
Inventory Control - 3 years
Animal Care - 3 years
Kennel Experience - 1 year
Inbound and Outbound Calling - 3 years
Staff Management - 3 years
Network Development - 3 years
Timeline
Sanitizer
Petland
02.2022 - CurrentRead More
Kennel Manager
Petland
09.2020 - CurrentRead More
Customer Service Manager
Parrot House Exotics
10.2018 - 07.2021Read More
Secretary
Eden's Exotic Rescue
05.2018 - 07.2021Read More
Team Lead
Thomas Transfer & Storage
05.2017 - 09.2021Read More
Insight School of Kansas
High School Diploma
Read More