Sabrina Daniel
presentativeCustomer Service Re[
Hazel Crest,IL
Summary
10+ years of experience in Customer Service with experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Promotes a positive and productive environment, supporting teamwork and communication. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Rep
Northwestern medicine
05.2020 - 03.2024
- Greet customer and provide service to the patients, family and significant other
- Look up patients doctors’ appointments in epic and give them the date and time of the appointment
- Schedule patient appointment and assist patient with using patient portal
- Knowledge of clerical and standard office practices and procedures
- Reflect the mission, vision, and values of NM, adheres to the organization Code of Ethics and Compliance Program
- Access the callers needs and respond with critical judgment and ensures the appropriate resolution for the inquiry
- Interact with support staff, patients, and vendors
- Answer calls and route them appropriately
- Professional demeanor and appearance with outstanding people skills
- Detail oriented, able to multi-task in a fast-paced environment, and has excellent oral and written communication skills
- Ability to meet all deadlines and desire and ability to lead by example
- Ability to maintain accuracy and consistency as well as function independently.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Medicat Billing & Coding
Chicago State University
Chicago, IL 08.2017 - 02.2018
High School Diploma -
Lucy Flower Vocational High School
Chicago, IL 06.1985 - 08.1989
Skills
- Good Communication Skills
- Teamwork
- Problem Solving Skills and Critical Thinking
- Critical Thinker
- Fast Learner
- Attention to Detail
- Team Player
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Epic
- Certificate in Medical Billing and Coding
- Type 25wpm
- Appointment Scheduling
Honors And Awards
BAPCPA Recognition, Recognized for my selfless effort to help the Northern District of Illinois Bankruptcy Court professionally and efficiently handle the extraordinary high volume of new bankruptcy filings in October, 2005
Enjoy quiet time by meditating and reading
I like to put away my phone with little or no distractions especially after a busy day at workit a way to relax in the evening it helps me to calm down and enjoy a piece of mind by myself and just enjoy the moment.
Timeline
Customer Service Rep
Northwestern medicine
05.2020 - 03.2024
No Degree - Medicat Billing & Coding
Chicago State University
08.2017 - 02.2018
High School Diploma -
Lucy Flower Vocational High School
06.1985 - 08.1989
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