Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Markeshia Davis

Marshall

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Rep

Concentrix
01.2022 - Current
  • Coordinates incoming requests for appeals and pre-authorizations, elucidates queries while troubleshooting issues, directs members through benefit plans, policies, and procedures while utilizing thorough knowledge of resources to uphold regulatory compliance, and accepts responsibility for grasping member needs by cultivating a supportive and caring relationship with all members.

Company Driver

J.B. HUNT Intermodal
Haslet
10.2020 - 11.2021
  • Transported cargo of diverse types securely to multiple customers across varying weather conditions, ensuring exceptional customer service

Company Driver

Stevens Transport
Dallas
05.2020 - 09.2020
  • Executed safe operation of 53 ft reefer across 43 states, primarily transporting fresh foods to distribution centers

EMT

City Ambulance
Dallas
07.2019 - 04.2020
  • Delivered emergency and non-emergency transport to hospital in compliance with local protocol

PCT

Charlton Methodist Medical Center
Dallas
06.2019 - 12.2019
  • Responded to call lights promptly and addressed requests from patients, families, staff members

EMT

Integhearty Ambulance Service
Lancaster
09.2017 - 07.2019
  • Provided Basic and Advanced Life Support transportation to veterans to Dallas VAMC and other facilities under VA protocols, maintained personal professional relationships with patients, their families and healthcare staff, obtained and monitored patients vital signs en route to destination

CNA

Remarkable Healthcare
Dallas
08.2017 - 09.2017
  • Ensured patient rights to recovering and internally ill patients, provided care to nursing home patients including ADL's and therapy, practiced professional attitude and job duties to ensure safe and comfortable stay for residents

EMT/ Administrator of Records

Tiger EMS
Longview
08.2014 - 07.2017
  • Transported bed bound patients to doctors appointments and dialysis treatments on EMS stretchers, trained new hires to do patient assessments, responsible for making sure staff completed legal documents and filing patient reports

CNA

Marshall Manor
Marshall
02.2012 - 08.2014
  • Maintained a safe and happy environment for residents, performed various direct care activities in a long-term care environment under supervision of a Registered Nurse
  • Provided physical, mental and emotional support for residents with daily activities and hygiene, including getting out of bed, feeding, bathing, dressing, using the toilet, assisting with physical therapy such as walking, standing and exercising

CNA

Heritage House of Marshall
Marshall
12.2010 - 02.2012
  • Maintained a safe and happy environment for residents, performed various direct care activities in a long-term care environment under supervision of a Registered Nurse
  • Provided physical, mental and emotional support for residents with daily activities and hygiene, including getting out of bed, feeding, bathing, dressing, using the toilet, assisting with physical therapy such as walking, standing and exercising

Education

Class A Driver -

Stevens Transport Driver Training
Dallas, TX
04.2020

CNA, EMT - Emergency Medical Technician

Panola College
Carthage, TX
12.2014

Medical Assistant -

Remington College
Shreveport, LA
02.2012

Skills

  • Punctual and reliable
  • Problem solving
  • Excellent customer service and communication skills
  • Time management
  • Self-motivated
  • Team player
  • Good interpersonal skills
  • Call handling
  • Data entry
  • Complaint resolution

Certification

  • Texas Class A CDL with Tanker, Double and Triple endorsement, and HazMat
  • EMT -B
  • CPR Certified

References

References upon request

Timeline

Customer Service Rep

Concentrix
01.2022 - Current

Company Driver

J.B. HUNT Intermodal
10.2020 - 11.2021

Company Driver

Stevens Transport
05.2020 - 09.2020

EMT

City Ambulance
07.2019 - 04.2020

PCT

Charlton Methodist Medical Center
06.2019 - 12.2019

EMT

Integhearty Ambulance Service
09.2017 - 07.2019

CNA

Remarkable Healthcare
08.2017 - 09.2017

EMT/ Administrator of Records

Tiger EMS
08.2014 - 07.2017

CNA

Marshall Manor
02.2012 - 08.2014

CNA

Heritage House of Marshall
12.2010 - 02.2012

Class A Driver -

Stevens Transport Driver Training

CNA, EMT - Emergency Medical Technician

Panola College

Medical Assistant -

Remington College

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