Franklin Johnson Gilyard
Oakdale,MN
Summary
To obtain an entry level customer service position.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Rep
K &G Clothing
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sandwich Maker
Subway
08.2019 - 10.2022
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
High School -
South Saint Paul High School
South Saint Paul, MN06.2024
Skills
- Team Player
- Customer service
- Reliable
- Dependable
- Quick learner
- Customer relations
- Problem resolution
- Relationship building
Activities
- Playing high school football
- High school basketball
Timeline
Customer Service Rep
K &G Clothing
10.2022 - Current
Sandwich Maker
Subway
08.2019 - 10.2022
High School -
South Saint Paul High School
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