Talyen Aryah
District Heights,USA
Summary
Customer service professional with extensive experience, excelling in complaint resolution and interpersonal communication. Proven ability to thrive in fast-paced environments while maintaining professionalism. Skilled in cash handling and adept at utilizing Microsoft Office, consistently ensuring customer satisfaction and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
Ecoshield Pest Solutions
09.2024 - 04.2025
- Developed effective working relationships with team members across multiple departments.
- Maintained records of customer interactions, transactions, comments and complaints.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Crew Member/ Manager
Dunkin Donuts
09.2017 - 05.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained an organized work area to ensure efficient operations.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Customer Service Rep
Greenfield Savings Bank
10.2021 - 09.2023
- Performed general clerical duties such as filing documents related to customer accounts.
- Identified potential fraud cases and reported them to the supervisor.
- Maintained records of customer accounts including transactions and balances.
- Explained banking procedures and regulations to customers accurately.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Processed wire transfers in accordance with established policies and procedures.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
Teller
Greenfield Cooperative Bank
12.2020 - 06.2021
- Performed daily reconciliation of teller drawer within established limits.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained accurate records of all transactions for compliance purposes.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Cashier
BJ's Wholesale
02.2016 - 10.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier
McDonald's
03.2015 - 02.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Diploma -
Turners Falls High School
Turners Falls, MA06.2018
Skills
- Experience working in a fast-paced environment
- Can multi-task
- Team oriented
- Punctual
- Learns and adapts to new tasks
- Tech Savy
- Advanced in Microsoft Office
- Cash handling
- Customer service
- Complaint resolution
- Interpersonal communication
- Time management
- Service upselling
- Call escalation
- Microsoft outlook
- Verbal and written communication
- Call center procedures
- Positive and professional
- Typing proficiency
- De-escalation techniques
Timeline
Customer Service Rep
Ecoshield Pest Solutions
09.2024 - 04.2025
Customer Service Rep
Greenfield Savings Bank
10.2021 - 09.2023
Teller
Greenfield Cooperative Bank
12.2020 - 06.2021
Crew Member/ Manager
Dunkin Donuts
09.2017 - 05.2024
Cashier
BJ's Wholesale
02.2016 - 10.2017
Cashier
McDonald's
03.2015 - 02.2016
Diploma -
Turners Falls High School
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