Korina Whetstone
El Paso
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Sagility
05.2022 - 07.2023
- Answer all incoming calls promptly and manage them both effectively and efficiently
- Conduct research to provide the most effective solution to resolve customer issues
- Document all calls
- Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
- Work to achieve daily team quality and customer satisfaction goals
Cashier
Walmart
12.2019 - 11.2021
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect Payments whether in cash or credit
- Issue Receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-Sell products and introduce new ones
Customer Service
Alorica
09.2016 - 12.2018
- Offer Customer support through phone, email, online chat or social media
- Providing customer service with an emphasis on courtesy positively in a friendly manner
- De-escalate and handling angry phone calls by staying positive and using a friendly tone to resolve any inquiries
Education
Diploma -
North West Early College High School
06.2012
Skills
- Thrives in a fast-paced environment
- Comfortable navigating between various applications on a computer
- Drive to exceed the callers expectation
- Build current skillset
- Positive attitude
- Belief that teamwork is crucial to being successful
- Previous healthcare experience
- Previous call center experience
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Rep
Sagility
05.2022 - 07.2023
Cashier
Walmart
12.2019 - 11.2021
Customer Service
Alorica
09.2016 - 12.2018
Diploma -
North West Early College High School
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