William A Bolton
San Antonio,FL
Summary
Proven leader in customer retention and sales growth, adept at delivering exceptional customer service and innovative solutions. At Charter Communications, Spectrum, I excelled in using my excellent communication skills and critical thinking to exceed company metrics. Skilled in motivating teams and thriving in fast-paced environments, my track record includes successfully operating Pretzel Twister franchises, highlighting my entrepreneurial spirit and commitment to quality.
Overview
13
13
years of professional experience
Work History
Residential Retention Rep
Charter Communications, Spectrum
Riverview, FL
10.2022 - Current
- Retained existing customers by following a proven call flow method using trust-based practices. Negotiated customer solutions by building rapport, conducting discovery, and creating a resolution and game plan. Used effective closing techniques to retain and add value-based services. Always ensure that exceptional customer service and company policies are met. Consistantly met or exceeded company metrics monthly.
Owner
Pretzel Twister
Wesley Chapel, FL
10.2011 - 10.2022
- Operated 2 franchise stores which offered the areas freshest most delicious varieties of soft pretzels and pretzel items.Employed, scheduled and trained over 20 employees to always deliver a fresh product and an incredible customer experience
Small Business Sales Representative
Charter Communications, Spectrum
Riverview, FL
06.2019 - 11.2020
- Inbound call center providing small businesses with internet, video and telecommunication solutions. Used extensive sales experience to differentiate Spectrum services and support to capture sales versus competitors lower prices. Maintained consistent customer referrals by offering exceptional customer service and follow up.
Education
High School Diploma -
Pleasantville High School
Pleasantville, NJ06-1977
Skills
- Delivers consistent exceptional Customer Service
- Excellent Communication skillset
- Motivated, energetic self starter
- Reliable and trustworthy
- Thrives in a fast-paced environment
- Invites consistent coaching and feed back
- Exceptional time management skills
- Critical thinker
Timeline
Residential Retention Rep
Charter Communications, Spectrum
10.2022 - Current
Small Business Sales Representative
Charter Communications, Spectrum
06.2019 - 11.2020
Owner
Pretzel Twister
10.2011 - 10.2022
High School Diploma -
Pleasantville High School
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