Cameron Cates
Muncie,IN
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
18
18
years of professional experience
Work History
Residential Market Development
Spectrum
Indianapolis, Indiana
12.2024 - Current
- Analyze competitive data to identify opportunities in the marketplace.
- Plan turf out daily to ensure effective sales and contacts per day.
- Set time for call backs and follow ups
- Train every new rep that is hired, doing ride a longs and communicating all thoughts and concerns as well as positives to both rep and supervisor.
- Ensure all training is completed.
- Help drive sales by posing challenges to team.
- Work closely with supervisor to help plan turfs for other reps to ensure effective time in field for them as well.
- Created sales presentations to promote product features, advantages, and benefits.
- Researched industry trends, competitor activities, and consumer behaviors.
- Help with questions and concerns from team through webex or if supervisor is busy.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Assistant Manager
XFINITY Store by Comcast
Muncie, US
11.2021 - Current
- I assist with making schedules, training new employees, ensuring sales goals are met
- I ensure deposits and merchandising resets are done by the time they should be
- I assist with helping customers, bill payments, sales, and ensure the store is customer ready
Assistant Manager
American Freight Furniture and Mattress
Muncie, US
12.2018 - 09.2021
- I assisted with manager duties, cash handling, open processes and closing processes, updating POS systems, and learning new systems, and warehouse procedures
- Sales floor assistance, such as helping customers with purchases and explaining product, as well as selling
General Manager
Taco Bell
Marion, US
03.2019 - 12.2019
- I made the schedule, ensured operations ran correctly, time management and money management, customer service, and running a store with a staff of 32
- Tracked sales performance
- Assisted with payroll
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
- Trained and mentored all staff
- Created an effective orientation program
- Ensured all staff upheld company standards such as uniforms, and operations
- Provided daily reports in compliance with labor requirements
Steel Manufacturer
Gerdau Ameristeel
Muncie, US
05.2018 - 03.2019
- I was an auto bender, I read and understood blue prints, entered then in to the computer, made sure material came out right with measurements, stacked and loaded them, operated indoor crane
Retail Banker II
Woodforest National Bank
Muncie, US
06.2017 - 04.2018
- My duties consist of, but are not limited too
- Opening accounts
- Assisting customers with money transactions
- Helping with loan applications
- Verifying money every day
- Cash handling
- Keeping area nice and neat
- Being on time
- Dual control
- Verifying other accounts
- Helping train new people
Retail Store Manager
AT&T Authorized Retailer
Muncie, US
11.2016 - 06.2017
- I assisted customers with upgrades and purchasing, full inventory counts, scheduling, stocking, cash handling, management
Technical Support
Concentrix Call Center
Muncie, US
03.2016 - 11.2016
- I answer calls, assist with repairing devices over the phone, I prefer hands on, but over the phone I still get to help customers and enjoy talking with people every day
Assistant Manager
Taco Bell
Tulsa, US
03.2014 - 01.2016
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Promptly reported complaints to a member of the management team
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Served fresh, hot food with a smile in a timely manner
- Communicated clearly and positively with co-workers and management
- Resolved guest complaints promptly and professionally
- Cut and chopped food items and cooked on a grill or in fryers
- Prepared and served beverages such as coffee, tea and fountain drinks
- Properly portioned and packaged take-out foods for customers
- Quickly and efficiently processed payments and made accurate change
- Mastered Point of Sale (POS) computer system for automated order taking
- Carefully maintained sanitation, health and safety standards in all work areas
- Frequently washed and sanitized hands, food areas and food preparation tools
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
- Cleaned food preparation areas, cooking surfaces, and utensils
- Took initiative to find extra tasks when scheduled duties were completed
- Quickly unloaded product shipments and stocked freezers
- Worked well with teammates and openly invited coaching from the management team
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
Accountant/Grinder
Cates Saw Sharpening
Tulsa, US
01.2008 - 01.2016
- Assisted customers, figured prices, took payment, figured wages, put everything in to QuickBooks, kept shop clean, handled pay for other employees, outbound and inbound calls, lifting up to 150 lbs, maintaining the machines
Head Cook/Kitchen Manager
Sonic Drive In
Tulsa, US
03.2007 - 03.2014
- I trained new employees, did all kitchen maintenance, and morning food prep, and closing processes, assisted with order taking and maintaining a clean kitchen
Education
High school or equivalent -
Skills
- Microsoft office
- Time Management Skills
- Inventory Management
- Inventory Control
- Computer Skills
- Computer Literate
- Manual labor
- Maintenance
- Customer Service
- Sales
- Customer Service Skills
- Customer Relationship Management
- Machine Operator
- Management
- Management Skills
- Filing
- Fax
- Employee Relations
- Hiring
- Internet
- Keyboarding
- Quality Control
- Typing
- Training
- Team Player
- Team Building
- Team Leadership
- Windows Xp
- Apple
- Android
- Cash handling
- Call Center
- Customer Care
- CSR
- Customer Support
- Purchasing
- Restaurant Management
- Upselling
- Reliable and punctual
- Reliable team worker
- Neat, clean and professional appearance
- Comfortable standing for long time periods
- Delivers exceptional customer service
- Math
- Proven leader
- Excellent multi-tasker
- Culinary knowledge
- Engaging personality
- Commercial deep fryer and slicer operation
- Computer knowledge
- Data entry
- Social media marketing
- Competitor analysis
- Pricing strategy
- Sales presentations
- Competitive intelligence
- Marketing communications
- Effective customer upselling
- Brand representation
- Customer engagement
- Sales training
- Staff training and motivation
- Networking skills
- Problem-solving
- Professional demeanor
- Product knowledge
- Strategic planning
- Attention to detail
- Multitasking Abilities
- Full-cycle sales process
Additional Information
Reliable and punctual, Cash handling, Reliable team worker, Neat, clean and professional appearance, Comfortable standing for long periods, Delivers exceptional customer service, Math skills, Proven leader, Excellent multi-tasker, Restaurant management, Culinary knowledge, Engaging personality, Commercial deep fryer and slicer operation, Computer knowledge, Data entry
Personal Information
Authorized To Work: US for any employer
Timeline
Residential Market Development
Spectrum
12.2024 - Current
Assistant Manager
XFINITY Store by Comcast
11.2021 - Current
General Manager
Taco Bell
03.2019 - 12.2019
Assistant Manager
American Freight Furniture and Mattress
12.2018 - 09.2021
Steel Manufacturer
Gerdau Ameristeel
05.2018 - 03.2019
Retail Banker II
Woodforest National Bank
06.2017 - 04.2018
Retail Store Manager
AT&T Authorized Retailer
11.2016 - 06.2017
Technical Support
Concentrix Call Center
03.2016 - 11.2016
Assistant Manager
Taco Bell
03.2014 - 01.2016
Accountant/Grinder
Cates Saw Sharpening
01.2008 - 01.2016
Head Cook/Kitchen Manager
Sonic Drive In
03.2007 - 03.2014