Sabrina Dawson
West Palm Beach,FL
Summary
Dynamic professional with a proven track record in excelling in customer satisfaction and process efficiency. Leveraged problem-solving skills and a positive attitude to enhance client relations and streamline operations. Skilled in customer service and organizational abilities, achieving significant improvements in compliance and productivity.
Overview
13
13
years of professional experience
Work History
ROW AGENT I
Bowman Consulting Group
Boynton Beach, FL
10.2023 - Current
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Informed clients of policies and procedures.
- Prepared and presented contracts and other legal documents to clients.
Supply Chain Technician
HCA Healthcare Inc.
Port St. Lucie, Fl
01.2020 - 10.2023
- Improved order accuracy by conducting thorough quality checks and implementing corrective measures for discrepancies.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Implemented lean principles to reduce waste in supply chain processes, resulting in increased efficiency and reduced costs.
- Inspected parts for surface defects.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
Non-Emergency Medical Driver
Total Care Transport
Port St Lucie, FL
12.2018 - 10.2020
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Developed strong relationships with regular patients to foster trust in our services.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
Administrative Assistant
Ceramic Matrix
Vero Beach Fl
03.2016 - 11.2019
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Chiropractic Assistant
Ft. Pierce Injury/ Dr. Timothy O'grady
Ft. Pierce, FL
05.2011 - 07.2015
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School Diploma - General Studies
Lincoln Park Academy
Ft. Pierce, FL05.2004
Skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Relationship Building
- Organizational Skills
- Customer service abilities
- Clear Communication
- Documenting information
- Customer Complaint Resolution
- Information documentation
- Recordkeeping proficiency
- Office Administration
- Time Management
- Customer and client relations
- Clerical Support
- Microsoft Office Suite
- Appointment Scheduling
Timeline
ROW AGENT I
Bowman Consulting Group
10.2023 - Current
Supply Chain Technician
HCA Healthcare Inc.
01.2020 - 10.2023
Non-Emergency Medical Driver
Total Care Transport
12.2018 - 10.2020
Administrative Assistant
Ceramic Matrix
03.2016 - 11.2019
Chiropractic Assistant
Ft. Pierce Injury/ Dr. Timothy O'grady
05.2011 - 07.2015
High School Diploma - General Studies
Lincoln Park Academy