Sabrina Dennis
Austin,TX
Summary
Client-focused professional with hands-on experience supporting and retaining advertisers and sponsors through high-volume, supporting clients through scalable engagement strategies including email campaigns, digital advertising, webinars, and event programs. Currently manage end-to-end sponsorship deliverables, proactively communicate timelines and expectations, and educate clients on maximizing the value of their campaigns and placements. Known for strong organization, cross-functional collaboration, and a client-first mindset that drives satisfaction, retention, and long-term partnership growth.
Overview
10
10
years of professional experience
Work History
Sponsorship Account Specialist
Association of Certified Fraud Examiners
Austin, TX
08.2024 - Current
- Partner closely with Sponsorship Account Manager to support and retain a portfolio of advertisers, sponsors, and exhibitors, ensuring a high-quality client experience across campaigns and events.
- Manage high-volume client requests and deliverables by collecting requirements and executing sponsorship and advertising assets accurately and on schedule.
- Serve as a primary POC for sponsors providing clear, proactive communication around expectations, deadlines and best practices.
- Develop and monitor sponsorship email campaigns in Marketo, supporting client visibility and engagement goals.
- Manage and track digital advertising placements using AdButler, ensuring proper setup, performance monitoring, and reporting.
- Maintain and oversee the sponsor advertising schedule for the Fraud Examiner E-newsletter, coordinating placements and resolving issues as needed.
- Coordinate and execute sponsored webinars and virtual events, gathering assets, documentation, and requirements while collaborating cross-functionally with events, marketing, and internal teams.
- Deliver post-event value reporting, including qualified lead lists and survey insights, to reinforce ROI and support retention conversations.
- Manage end-to-end tradeshow logistics, including shipping, materials, swag, and staff coordination, to ensure seamless execution.
- Generate invoices in Salesforce, maintain accurate stakeholder records, and ensure operational accuracy across sponsorship programs.
- Plan and coordinate LinkedIn promotional content to support ACFE tradeshows and sponsorship opportunities, aligning messaging with event goals, timelines, and audience engagement strategies.
- Analyze campaign, event, and sponsor data to summarize performance and insights for internal reporting, supporting continuous improvement and client satisfaction.
- Create and distribute post-event and post-webinar surveys to gather feedback and identify opportunities to improve client outcomes and engagement.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Lead Member Service Representative
Association of Certified Fraud Examiners
Austin, USA
07.2021 - Current
- Train and mentor new team members, ensuring a smooth onboarding process. Provide ongoing feedback to enhance performance and update standard operating procedures (SOPs) for optimal organizational efficiency.
- Review new employee emails for accuracy, ensuring consistent use of ACFE language and professional communication.
- Serve as a point of contact for member inquiries. Troubleshoot technical issues via phone and email, demonstrating adeptness and accuracy.
- Collaborate seamlessly across departments to resolve member concerns effectively.
- Create landing pages for Virtual Sponsor Showcase. Liaise with sponsors and corporate partners to ensure successful event execution. Serve as MSR point of contact for Event CPE and ON24 records.
- Assist Corporate Alliance and LEGA as needed by providing email coverage, updating rosters, and managing event registrations (e.g., adding sponsors to the Events App for Global Fraud Conference and Fraud Conference Europe).
- Maintain meticulous records and generate daily reports to enhance operational transparency and accountability.
Community Outreach Coordinator
Alliance Abroad Group
Austin, USA
01.2019 - 06.2020
- Orchestrated monthly cultural events to enhance the experience of international interns on the J1 visa. Created a welcoming and inclusive environment.
- Proactively addressed challenges faced by program participants. Provided timely support and solutions while maintaining meticulous documentation for audit compliance.
- Worked closely with the Department of State to ensure that regulations for J1 Visa sponsorship were met.
- Collaborated with team members to organize and promote cultural activities, contributing to the overall success of the program.
- Monitored the welfare of a diverse range of exchange visitors, prioritizing their safety and well-being throughout their experience.
Assistant Insurance Coordinator
Speech & Language Center
San Antonio, USA
04.2016 - 12.2018
- Oversaw insurance processes, including verifying benefits, obtaining prior authorizations, and advocating for patients in claim disputes.
- Ensured precision in insurance information within billing systems. Responded promptly to customer inquiries.
- Collaborated with management to coordinate treatment plans and verify insurance coverage, optimizing patient care.
Education
Associate of Arts - Sociology
Austin Community College
Austin, TX06-2010
Skills
- Communications
- Proficiency with CRM Software and Microsoft Office
- Competitive analysis
- Training
- Event Planning and Coordination
- Customer relationship development
- Client engagement
- Revenue growth
- CRM software
- Advertising and marketing
- Business development
Timeline
Sponsorship Account Specialist
Association of Certified Fraud Examiners
08.2024 - Current
Lead Member Service Representative
Association of Certified Fraud Examiners
07.2021 - Current
Community Outreach Coordinator
Alliance Abroad Group
01.2019 - 06.2020
Assistant Insurance Coordinator
Speech & Language Center
04.2016 - 12.2018
Associate of Arts - Sociology
Austin Community College