Sabrina Jones
McKinney
Summary
Seasoned professional with 22 years of diverse experience.
Detail-oriented professional. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures.
Overview
25
25
years of professional experience
Work History
Claims Specialist I
GEICO
04.2023 - Current
- Investigate and process a wide variety of insurance claims, ensuring accurate assessments and timely resolutions in accordance with GEICO’s policies and customer service standards.
Crew Member
Wendy’s
06.2022 - 11.2022
- Ensured adherence to stringent food safety protocols while preparing menu items to meet quality standards.
- Maintained inventory levels through efficient organization and restocking of supplies, facilitating uninterrupted kitchen operations.
WCCS Stewardship-Virtual
E.A. Renfroe & Co. Inc.
09.2022 - 10.2022
- Provided exceptional customer service by effectively handling inbound and outbound calls to process insurance claims during a critical time of need.
- Enhanced organizational efficiency through meticulous prioritization and task management, ensuring the timely progression of service objectives.
- Collaborated with team members to meet stringent deadlines, contributing to a cohesive and productive working environment.
Customer Service Rep.
Alorica
02.2022 - 03.2022
- Provided customer identity verification through inbound video calls, ensuring secure and efficient service.
- Elevated critical customer concerns to supervisory staff for prompt resolution, maintaining high standards of customer satisfaction.
Program Supervisor
Independent Living Center
10.2000 - 02.2022
- Oversaw client health monitoring, liaised with healthcare providers, and executed personalized training initiatives to support individual development goals.
- Supported the development and execution of corrective action plans, clarified program expectations to participants, and allocated responsibilities to team members for daily operations and event coordination.
- Coordinated the planning and implementation of activities aligned with organizational objectives, ensuring program engagement and effectiveness.
Education
General Studies, G.E.D -
Bishop State Community College
11.1991
Skills
- Teamwork
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Customer Service
- Computer Skills
- Insurance-Related (Certification and Licenses)
- Verbal communication
- Claims processing
Timeline
Claims Specialist I
GEICO
04.2023 - Current
WCCS Stewardship-Virtual
E.A. Renfroe & Co. Inc.
09.2022 - 10.2022
Crew Member
Wendy’s
06.2022 - 11.2022
Customer Service Rep.
Alorica
02.2022 - 03.2022
Program Supervisor
Independent Living Center
10.2000 - 02.2022
General Studies, G.E.D -
Bishop State Community College
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