SABRINA D. STANLEY
Columbus,GA
Summary
Dynamic, results-driven hospitality leader with 10+ years of executive experience managing high-performing hotel operations. Known for driving revenue growth, leading award-winning teams, and delivering exceptional guest experiences. Recognized with multiple IHG Property of the Year Awards and the Target Triumph Award for operational excellence. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Manager
Candlewood Suites Columbus Fort Benning & Holiday Inn Express
Phenix City, AL
10.2024 - Current
- Oversaw full operations for two hotel properties across Front Office, Housekeeping, Sales, Maintenance & Guest Services.
- Achieved 21% revenue growth at previous Candlewood Suites property in 6 months via strategic sales and revenue management.
- Directed major property renovations while maintaining operational continuity, keeping guest satisfaction high.
- Developed strategic business plans aligned with market trends, increasing occupancy & market positioning.
- Built & coached a highly engaged leadership team, boosting retention & morale.
- Managed vendor & community partnerships, ensuring seamless collaboration.
General Manager
Candlewood Suites
Columbus, GA
10.2015 - 08.2024
- Directed all hotel operations, including budgeting, forecasting, labor management, and revenue optimization.
- Maintained consistent profitability and guest satisfaction scores through operational efficiency & team engagement.
- Launched targeted marketing initiatives to grow market share.
- Oversaw vendor relationships, procurement, and compliance inspections for operational excellence.
- Personally handled escalated guest concerns and high-profile service recoveries.
Front Desk Manager
Staybridge Suites Hotel
Columbus Ga
05.2012 - 05.2015
- Oversee daily front desk operations ensuring seamless guest experiences and service delivery.
- Train and mentor front desk staff on customer service protocols and hotel policies.
- Implement check-in/check-out procedures enhancing efficiency and reducing wait times.
- Resolve guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Coordinate with housekeeping and maintenance teams to ensure room readiness for guests.
- Monitor front desk performance metrics, identifying areas for improvement in service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
Staybridge Suites Hotel
Columbus
06.2011 - 06.2012
- Trained new reception staff on policies, procedures, and software systems to ensure operational consistency.
- Implemented process improvements that reduced wait times and enhanced overall guest experience.
- Collaborated with cross-functional teams to support special events and meetings held at facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Paralegal Diploma -
Penn Foster Career School
Photography Diploma - undefined
Penn Foster Career School
B.A. - Business Administration/Management (Apprenticeship)
01-2002
Associate Degree - Commerce
Leopold-Ullstein Realschule
Germany01-1998
High School Diploma - undefined
Germany01-1996
Skills
- Hotel Operations & Leadership
- Revenue Growth & Optimization
- Strategic Planning & Market Expansion
- Guest Experience & Service Recovery
- Budgeting & Financial Forecasting
- Renovation & Project Management
- Leadership and team building
- Operations management
- Customer relations
- Staff management
- Inventory control
- Goal setting
- P&L management
- Labor control
- Deadline oriented
- Controlling costs
Accomplishments
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
AWARDS & RECOGNITION
IHG Property of the Year Award – 2024 & 2025, IHG Target Triumph Award – 2025
Languages
German
Full Professional
Timeline
Area Manager
Candlewood Suites Columbus Fort Benning & Holiday Inn Express
10.2024 - Current
General Manager
Candlewood Suites
10.2015 - 08.2024
Front Desk Manager
Staybridge Suites Hotel
05.2012 - 05.2015
Front Desk Receptionist
Staybridge Suites Hotel
06.2011 - 06.2012
Photography Diploma - undefined
Penn Foster Career School
B.A. - Business Administration/Management (Apprenticeship)
Associate Degree - Commerce
Leopold-Ullstein Realschule
High School Diploma - undefined
Paralegal Diploma -
Penn Foster Career School