Dalay Hernandez
Wood-Ridge,NJ
Summary
Experienced manager , maintains smooth and efficient operations through effective team leadership and management. Possesses excellent budget management, human resources and analytical problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Area Manager
Right At School LLC
Fort Lee, NJ
11.2022 - Current
- Directly accountable for the operations, quality, customer satisfaction and profitability of each site.
- Serve as the liaison with our program managers, educators, coaches, parents, parent organizations and school administration, as well as licensing agencies and representatives.
- Oversee the implementation of the company's curriculum and ensure high quality program delivery and continuous improvement in all aspects of program operations
- Maintain direct profit & loss responsibility for assigned programs
- Market Right At School programs – seek out opportunities to promote the program at relevant school and community events. Responsible for the internal growth opportunities of all locations in my area
- Ensure Right At School sites/programs meet state specific licensing requirements
- Develop positive, collaborative relationships with school administration, parent-teacher organizations, outside vendor staff and Right At School staff including Central Office support staff
- Manage key HR functions including scheduling, hiring and disciplining employees, supporting and promoting employee development and training through coaching and mentoring, and communicating with staff on classroom issues and standard operating procedures
General Manager
Prestige Hospitality Group
Staten Island, NY
05.2019 - 10.2022
- General Manager for first and only opening/transitioning Marriott property in Staten Island NY and Bar290 restaurant.
- Scored 90.4% on my first BSA as a General Manager.
- Completed Connect U Operational Excellence.
- Analyzed financial statements and income statements to review company's financial performance.
- Monitored all company costs and presented budget forecasts each quarter.
- Prepared monthly and year-end closing statements including General Manager Profit and Loss Recap and end of month sales reports, financial documents and invoices.
- Created and executed short- and long-term customized comprehensive financial /sales strategies to reach company goals.
- Researched changes in laws to maintain adherence to financial, operational , Life and safety regulations.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Worked with brand resources such as Medallia, GXP Empower and Qpower to anticipate guests needs and ensure guest satisfaction.
- Completed and passed QA, brand audits.
Assistant General Manager
Prestige Hospitality Group
Wayne, NJ
10.2018 - 05.2019
- Promoted from Operations Manager to AGM for opening hotel Courtyard by Marriott.
- Managed team of 40+ professionals, coaching each employee in job tasks and duties.
- Assisted General Manager with month-end and year-end close activities, including annual reporting.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, and petty cash reconciliations.
Operations Manager
Prestige Hospitality Group
Wayne, NJ
10.2017 - 10.2018
- Operation Manager for opening hotel, Courtyard by Marriott.
- Recruited, hired, and trained new employees, including monitoring and review of individual performance.
- Ensured all required training and onboarding of all new team members were completed before hotel opening.
- Cross-trained between departments to maximize operational knowledge.
- Ensured implementation of the brand service strategy and brand initiatives.
- Ensured each department had accurate and complete inventory.
- Focused on guest satisfaction scores and department goals.
- Liaised between management and employees to deliver conflict resolution, resolve problems and interpret compensation and benefits policies.
Education
Berkeley College
Paramus, NJHudson County Community College
Jersey City, NJSkills
- Strong Communication & Computer Skills, Detailed oriented, organized, self-motivated and Quick learner
- Speed and accuracy in data entry, multitasking, customer service, Administrative support and Business analysis
- Excellent in journal entries, Monthly close process, General ledger, Revenue and Quarterly Reporting
- Experienced in M3 , Hotel Effectiveness, Fosse, Swipe Clock and Oracle POS
- Knowledge of Microsoft Office Excel, Word, PowerPoint and Outlook
- Controlling Costs
- Operations Management
- Relationship Building and Management
Timeline
Area Manager
Right At School LLC
11.2022 - Current
General Manager
Prestige Hospitality Group
05.2019 - 10.2022
Assistant General Manager
Prestige Hospitality Group
10.2018 - 05.2019
Operations Manager
Prestige Hospitality Group
10.2017 - 10.2018
Berkeley College
Hudson County Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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