Sabrina Duran
Aurora,CO
Summary
Customer-focused professional with extensive experience in client relationship management, problem resolution, and service excellence. Proven ability to enhance customer satisfaction and streamline support processes. Skilled in handling inquiries, coordinating solutions, and ensuring a positive customer experience across all touch points. Recognized for strong communication, attention to detail, and a proactive approach to resolving issues.
Overview
16
16
years of professional experience
Work History
Office Manager
Christian Brothers Moving
Englewood, CO
04.2010 - Current
- Resolve customer inquiries promptly while fostering positive client relationships.
- Manage phone calls, emails, mail routing, and courier coordination efficiently.
- Maintain office organization to enhance efficiency and meet performance goals.
- Supervise staff, organized schedules, and delegated tasks effectively.
- Coordinate scheduling and ensured timely resource allocation across calendars.
- Train new hires on office policies and procedures for seamless integration.
- Order supplies and equipment to sustain optimal inventory levels.
Education
High School Diploma -
Littleton High School
Littleton05-2007
Skills
- Office management and organization
- Staff supervision and hiring
- Conflict resolution strategies
- Effective communication skills
- Problem solving techniques
- Customer Service
References
References available upon request.
Timeline
Office Manager
Christian Brothers Moving
04.2010 - Current
High School Diploma -
Littleton High School