Ashley Major
Mesa,AZ
Summary
Detail-oriented Office Manager with 10+ years of experience streamlining operations in fast-paced, high-stakes environments. Proven track record in managing complex workflows, maintaining high levels of confidentiality, and improving team productivity. Seeking to leverage expertise in administrative excellence and project management within a legal setting.
Overview
16
16
years of professional experience
Work History
Office Manager
American Leadership Academy
03.2024 - 05.2025
- Managed daily office operations, ensuring a productive environment for staff and students.
- Implemented filing systems to improve document retrieval and organizational workflow.
- Assisted in budget tracking and resource allocation to optimize operational costs.
- Oversaw inventory management, maintaining adequate supplies for office functions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Assistant Manager
My Darling Details
01.2019 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Freelance Graphic Designer
Myself
03.2020 - 03.2024
- Met with customers to present mockups and collect information for adjustments.
- Edited and enhanced existing artwork and graphics.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Developed graphics and visual content for social media campaigns.
- Created original artwork for range of print, web and video projects.
- Used Software to create images and layouts.
- Created broad range of work using various design techniques.
Office Administrator
RM Interiors
07.2014 - 07.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
Office Assistant
HeltonTool
05.2011 - 09.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Front Desk Receptionist
Lou Coopey Photography
05.2009 - 05.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Education
Associates - Undeclared
Maricopa Community Colleges - Mesa Community College
Mesa, AZ2015
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Clear oral/written communication
Billing
Scheduling and calendar management
Administrative support
Payroll processing
Document management
Clerical support
Scheduling coordination
Operations management
Problem-solving
Time management
Attention to detail
Multitasking and organization
Multitasking Abilities
Microsoft Teams
Adobe Acrobat Pro
Project planning
Office organization
Timeline
Office Manager
American Leadership Academy
03.2024 - 05.2025
Freelance Graphic Designer
Myself
03.2020 - 03.2024
Assistant Manager
My Darling Details
01.2019 - 03.2024
Office Administrator
RM Interiors
07.2014 - 07.2017
Office Assistant
HeltonTool
05.2011 - 09.2014
Front Desk Receptionist
Lou Coopey Photography
05.2009 - 05.2011
Associates - Undeclared
Maricopa Community Colleges - Mesa Community College