Sabrina Ellis
Starbucks
Hermiston,OR
1
Certification
5
years of professional experience
Dynamic and results-driven professional with extensive experience at Starbucks and Dutch Bros, excelling in customer service and time management. Recognized for enhancing guest experiences through attentive problem-solving and a friendly demeanor. Proven ability to maintain cleanliness and organization while effectively managing high-pressure situations.
Work History
Barista
2 Years 11 Months- Prepared handcrafted beverages following store recipes and quality standards.
- Operated point-of-sale system, processed payments, and resolved customer transactions accurately.
- Delivered friendly customer service while handling questions, requests, and product recommendations.
- Maintained clean café environment, sanitized equipment, and completed opening and closing tasks.
- Restocked milk, syrups, cups, and retail merchandise to support continuous service.
- Coordinated order flow during peak periods to reduce wait times and maintain accuracy.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Front Desk Clerk
2 Years 3 Months- Managed guest check-in and check-out, verifying reservations and payment details.
- Responded to phone calls and walk-in inquiries with accurate hotel and room information.
- Updated reservation records and room status in property management system.
- Processed cash, card, and deposit transactions while maintaining accurate front desk records.
- Resolved guest requests and complaints promptly to support positive stay experiences.
- Coordinated with housekeeping and maintenance on room readiness and service issues.
- Balanced nightly reports and reconciled front desk paperwork for shift accuracy.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Barista/Cashier
1 Year 5 Months- Prepared specialty drinks accurately while maintaining fast service during peak drive-thru rushes.
- Processed cash and card transactions with accuracy and balanced register operations.
- Delivered friendly, high-energy customer service to support positive guest experiences.
- Maintained clean workstations, restocked supplies, and followed food safety standards.
- Coordinated drive-thru flow to reduce wait times and keep orders moving efficiently.
- Resolved order issues quickly while preserving accuracy and customer satisfaction.
- Supported daily operations by communicating effectively with team members and adapting to changing priorities.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
Security
1 Year 1 Month- Improved network security through regular audits, risk assessment, and implementation of robust security protocols.
- Identified and reported suspicious activity to prevent security incidents.
- Watched the cameras for theft
- Checked bags
Education
High School Diploma
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Active listener
Cleanliness
Excellent memory
Certification
CPR certified
Timeline
Front Desk Clerk
Oyo Hotel
03.2022 - 06.2024Read More
Barista
Starbucks
01.2022 - 12.2024Read More
Barista/Cashier
Dutch Bros
05.2021 - 10.2022Read More
Security
Ross Dress for Less Inc
04.2020 - 05.2021Read More
Noble High School
High School Diploma
Read More