Sabrina Escalante
Saint Charles,MO
Summary
Dynamic leader with proven expertise in customer service and team motivation honed at Bob Evans Restaurant. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in money handling and problem-solving, achieving significant reductions in cash discrepancies. Demonstrated exceptional decision-making and time management abilities, driving operational excellence and service quality.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Bob Evans Restaurant
04.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cook / Waitress
Stelly's Restaurant
08.2018 - 11.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Cashier Team Lead
Paragon Casino
04.2000 - 07.2007
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
GED -
Saint Charles Community College
Saint Charles, MO05-1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
Timeline
Assistant Manager
Bob Evans Restaurant
04.2020 - Current
Cook / Waitress
Stelly's Restaurant
08.2018 - 11.2019
Cashier Team Lead
Paragon Casino
04.2000 - 07.2007
GED -
Saint Charles Community College
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