Sabrina Falcao
Fall River,MA
Summary
Healthcare professional with experience in patient care and front desk operations. Capable of effectively scheduling appointments, managing medical records, and ensuring HIPAA compliance while delivering outstanding customer service to enhance overall patient experience.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Front Desk Medical Receptionist
Prima Care
Somerset, Massachusetts
07.2025 - Current
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed incoming phone calls, scheduled appointments, and coordinated patient flow while professionally greeting visitors.
- Greeted patients, verified insurance information, and collected copays.
- Checked patients in and out for appointments
- Scheduled appointments for patients via phone and in person.
- Processed patient registrations and verified insurance details efficiently.
- Managed patient records using electronic health record systems.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Recorded messages from patients for staff from patients and promptly relayed to appropriate staff.
Cashier
Seabra Foods
Fall River, MA
01.2020 - 06.2023
- Greeted customers at entrance while also successfully scanning goods and collecting payments.
- Handled cash, credit, and check transactions.
- Answered customer questions and resolved service issues to ensure customer satisfaction.
Head Cashier
Seabra Foods
Fall River, MA
01.2022 - 01.2023
- Supervised cashiers, providing guidance and support to enhance task completion and service quality.
- Counted cashier draws, verifying cash amounts to ensure compliance and accountability.
- Executed bank deposits, maintaining accurate financial records and minimizing discrepancies.
Education
Associate Degree - general studies with a concentration in Sonography
CCRI
Rhode Island 05-2026
Medical Assistant - Medical Assisting
Coastal Career Academy
Fall River 06-2025
Patient Support Specialist Certification Program - Medical Office Administration
Community College In Rhode Island
Rhode Island08-2023
Bachelor of Science - Medical Imaging
Rhode Island College
Providence, RI08-2026
Skills
- Medical Assistant Certified
- Patient Support Specialist Certified
- Insurance Processing
- Electronic Health Records
- CPR & First Aid Certified
- Patient Communication
- Patient care
- Appointment scheduling
- Vital signs measurement
- Office administration
- Copayment collection
- Front desk operations
- Organizational skills
- Insurance verification
- Mental Health First Aid Certified
Timeline
Medical Assistant/Front Desk Medical Receptionist
Prima Care
07.2025 - Current
Head Cashier
Seabra Foods
01.2022 - 01.2023
Cashier
Seabra Foods
01.2020 - 06.2023
Associate Degree - general studies with a concentration in Sonography
CCRI
Medical Assistant - Medical Assisting
Coastal Career Academy
Patient Support Specialist Certification Program - Medical Office Administration
Community College In Rhode Island
Bachelor of Science - Medical Imaging
Rhode Island College