Sabrina Ferressi Tonello Ciampi

Hazmat Department Process Guide

• Lead and support teams of 8–14 associates in a safety sensitive environment requiring strict compliance with established procedures.
• Ensure adherence to safety regulations and quality standards to prevent incidents and maintain operational efficiency.
• Serve as a primary point of contact for workflow challenges, providing real-time guidance and resolution.
• Handle escalations calmly and professionally while maintaining productivity and team morale.
• Promote accountability, teamwork, and attention to detail in daily operations.

Learning Ambassador- Hazmat

• Train and onboard new hires on procedures, safety standards, and performance expectations.
• Adapt training methods to accommodate different learning styles and experience levels.
• Provide ongoing coaching to improve employee confidence, accuracy, and efficiency.
• Foster a respectful and supportive environment that encourages questions and continuous improvement.

Customer Returns Associate

• Super Solver and Problem solver, support roles responsible for assisting associates with workflow and process challenges.
• Provided step-by-step troubleshooting and hands-on assistance to ensure accuracy and efficiency.
• Investigated and resolved discrepancies involving damaged packages, missing items, and routing errors to prevent delays.
• Acted as a go-to resource for associates needing clarification, support, or issue resolution.
• Maintained calm, clear, and professional communication in high-pressure situations to de-escalate concerns and restore workflow.
• Processed high volumes of returns while maintaining strong attention to detail and service standards.