Sabrina Figueroa
Phoenix,Arizona
Summary
An experienced office and unit secretary providing strong professional customer service. Able to use skills and knowledge of medical terminology and billing to manage the office environment efficiently. In addition, knowledgeable in medical office processes and procedures, including handling patient files and records. Currently seeking a new role and a better opportunity to continue striving for continuous improvement in any office management environment.
Overview
7
7
years of professional experience
Work History
Customer Service Navigator
Honor Health
Phoenix, Arizona
10.2025 - Current
- Assisted in resolving scheduling conflicts and adapting to changes quickly.
- Managed patient inquiries and provided information about services.
- Communicated with patients to confirm or reschedule appointments.
- Ensured accurate data entry for patient demographics and insurance details.
- Assisted patients with canceling and rescheduling appointments.
- Routed calls and correspondence to appropriate medical staff.
- Displayed excellent organizational skills while managing multiple schedules simultaneously.
- Scheduled patient appointments using electronic health record systems.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Assisted patients with inquiries regarding healthcare services and insurance options.
Medical Records Assistant
Ridgecrest Post Acute
Phoenix, AZ
07.2024 - 08.2025
- Scheduled patient appointments using electronic health record systems.
- Managed patient inquiries and provided information about services offered.
- Verified insurance details and collected necessary patient information.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals, and follow-up visits.llness or emergency situations.,
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
Unit Secretary
North Mountain Medical and Rehab
Phoenix, Arizona
02.2022 - 07.2024
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Managed patient scheduling and appointment coordination for efficient office flow.
- Assisted medical staff with administrative tasks to ensure smooth operations.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Managed the front desk area ensuring neatness at all times.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
- Communicated appointment details clearly to patients and staff members.
- Performed administrative duties such as filing documents, updating databases and preparing correspondence.
- Processed cancellations and rescheduling requests promptly while maintaining accurate records of changes.
- Ensured that scheduling conflicts were resolved in a timely manner.
Office Assistant
R.A.S Landscaping LLC
Phoenix, Arizona
10.2019 - 02.2022
- Managed daily office operations for landscaping projects and client communications.
- Organized files and records to ensure easy access to client information.
- Supported billing processes by preparing invoices and tracking payments accurately.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Delivered messages and ran errands.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Received payments from customers via cash or credit card transactions.
Education
High School Diploma -
Greenway High School
Phoenix, AZ05-2020
Associate of Applied Science - Health Sciences
Paradise Valley Community College
Phoenix, AZ09-2026
Skills
- Flexible and adaptable
- Multitasking ability
- Scheduling expert
- Bilingual (English and Spanish)
- Support patients and medical nursing staff
- Professional telephone etiquette
- Time management
- Medical terminology
Timeline
Customer Service Navigator
Honor Health
10.2025 - Current
Medical Records Assistant
Ridgecrest Post Acute
07.2024 - 08.2025
Unit Secretary
North Mountain Medical and Rehab
02.2022 - 07.2024
Office Assistant
R.A.S Landscaping LLC
10.2019 - 02.2022
High School Diploma -
Greenway High School
Associate of Applied Science - Health Sciences
Paradise Valley Community College