SABRINA FLEMING
Richmond,VA
Summary
Motivated and adaptable professional with a background in organizational development, operations management, and people-focused strategies. Skilled in streamlining workflows, enhancing collaboration, and contributing to strategic initiatives that drive efficiency and engagement. Continuously seeking opportunities to learn and apply innovative approaches to support organizational goals and contribute to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Operations Specialist
Altum Solutions
Richmond, VA
10.2024 - 01.2025
- Led operational improvements by aligning processes with strategic objectives, enhancing organizational efficiency and resource utilization.
- Designed and implemented a career readiness program, including workshops, certifications, and mentorships, to prepare students for success in tech-driven industries.
- Developed growth-focused business strategies, achieving a 100% increase in client acquisition and strengthening the company's market presence.
- Coordinated high-impact events, such as a student networking event with 300 attendees, ensuring seamless collaboration with community partners and impactful engagement.
- Introduced innovative technologies and promoted diversity, equity, and inclusion initiatives to improve workflows, foster team cohesion, and enhance client and employee satisfaction.
Technical Recruiter and Account Manager
Altum Solutions
Richmond, VA
08.2023 - 10.2024
- Designed and implemented recruitment workflows and best practices, reducing time-to-hire by up to 75% and successfully filling U.S. and Mexico-based technical roles within two weeks.
- Conducted detailed gap and capital expenditure analyses to identify cost-saving opportunities and streamline operational processes for clients.
- Supervised and mentored interns across various business functions, providing guidance, facilitating performance evaluations, and promoting professional growth.
- Created structured onboarding processes and meaningful projects for interns, fostering engagement and alignment with organizational priorities.
- Supported strategic planning initiatives for clients, aligning processes with organizational goals to drive growth, efficiency, and retention through tailored recruitment solutions.
Patient Access Representative
VCU Health Systems
Richmond, VA
09.2021 - 08.2023
- Coordinated with nursing staff to ensure seamless scheduling of patient appointments and procedures, adhering to critical timelines for IVF, IUI, and natural cycles.
- Managed prior authorizations and verified insurance benefits, ensuring accurate billing and compliance with clinical protocols.
- Educated patients on service costs, providing compassionate and clear communication to support informed decision-making.
- Validated and managed patient data, ensuring accuracy in scheduling and billing processes.
Unit Secretary
VCU Health Systems
Richmond, VA
06.2020 - 09.2021
- Maintained accurate inpatient records for 32 patients and facilitated communication between clinical and administrative teams
- Identified and addressed operational challenges to improve team coordination and effectiveness
1:1 Counselor
St. Joseph’s Villa
Richmond, VA
09.2019 - 04.2020
- Delivered personalized supervision and mentorship to students, modeling essential life skills such as punctuality, conflict resolution, and stress management.
- Supported educators in implementing
Individualized Education Plans (IEPs) and facilitating academic, social, and life skills development, fostering a positive learning environment. - Executed behavior management strategies, including applied behavior analysis and individualized plans, ensuring alignment with treatment team goals and student needs.
- Collaborated with clinical and interdisciplinary teams to design and refine comprehensive treatment plans, driving measurable student progress.
Behavioral Health Intern
Ivy Counseling Center
Petersburg , VA
01.2018 - 05.2019
- Co-facilitated therapy sessions, providing strategic input for the development and implementation of client treatment plans.
- Maintained accurate, organized client records in both digital and physical formats, ensuring accessibility and compliance.
- Conducted intake interviews and developed interactive therapeutic activities, contributing to client engagement and progress.
- Managed organizational social media platforms, increasing digital presence through consistent engagement and targeted strategies, leading to enhanced community outreach.
Education
Master of Arts - Psychology, Concentration in Organizational Leadership
The Chicago School of Professional Psychology
Chicago, IL04.2023
Bachelor of Science - Criminal Justice
Virginia State University
Petersburg, VA05.2019
Skills
- AI for Gap Analysis and Strategic Planning
- Cross-functional Teamwork
- Process Mapping
- Generative AI Applications
- HR and Payroll Management Tools
- Miro
- AI-Driven Capital Expenditure Analysis
- Process Improvement
- Knowledge of EHR Systems (Cerner, EPIC)
- Microsoft Office Suite
- Data Analysis Tools
Certification
- Scrum Fundamentals Certified, 08/24
- Microsoft365 Certified, 07/24
- IBM WatsonX Assistant Technical Sales intermediate, 11/24
- IBM Watson Assistant Sales Foundation, 11/24
Timeline
Business Operations Specialist
Altum Solutions
10.2024 - 01.2025
Technical Recruiter and Account Manager
Altum Solutions
08.2023 - 10.2024
Patient Access Representative
VCU Health Systems
09.2021 - 08.2023
Unit Secretary
VCU Health Systems
06.2020 - 09.2021
1:1 Counselor
St. Joseph’s Villa
09.2019 - 04.2020
Behavioral Health Intern
Ivy Counseling Center
01.2018 - 05.2019
Master of Arts - Psychology, Concentration in Organizational Leadership
The Chicago School of Professional Psychology
Bachelor of Science - Criminal Justice
Virginia State University