Sabrina Folsom
Madera,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes ambitious managing with excellent communication and team-building skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
10
10
years of professional experience
Work History
Gas Station Clerk
01.2019 - Current
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained inventory of all saleable items.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
Cashier Supervisor
06.2019 - 02.2022
- Trained and coached over 30 cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
General Service Manager
State Foods Supermarket
09.2018 - 02.2022
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Recruited, hired and trained over 20 initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Science - Communication Disorder Services
California State University - Fresno
Fresno, CA05.2023
Associate of Science - Communication Disorder Services
Reedley College
Reedley, CA05.2021
Skills
- Demonstration of Excellent Communication Skills
- Payment Processing (EBT, WIC, Money Order, Check)
- Multitask Efficiently Under Pressure
- Performance Monitoring and Evaluation
- Management Training
Timeline
Cashier Supervisor
06.2019 - 02.2022
Gas Station Clerk
01.2019 - Current
General Service Manager
State Foods Supermarket
09.2018 - 02.2022
Bachelor of Science - Communication Disorder Services
California State University - Fresno
Associate of Science - Communication Disorder Services
Reedley College
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