Sabrina Fowler
Princeton,TX
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Princeton Isd
Princeton, TX
11.2022 - 06.2024
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Enforced school policies regarding discipline, attendance, dress code.
- Integrated technology into lessons when appropriate for enhanced learning experiences.
Associate Recruiter
GigWorld Talent Solutions
Richardson, TX
08.2021 - 05.2022
- Sourcing and Interview Questioning
- Placing Directors and IT positions
- Set up all spreadsheets and Google spaces for the company
- Bullhorn, Catz, cloud call, LinkedIn, Zip recruiter, & Loxo
Head Cake Decorator
Kroger
Dyersburg, TN
08.2014 - 07.2021
- Headed up the department with ordering and supplies
- Created and maintained all decorative display and back-stock items
- Completed all special orders requested by customers
- Assisted Deli department with duties when needed at all times
Substitute Teacher
Dyersburg City Schools
Dyersburg, TN
08.2011 - 01.2014
- Managed classroom and provides instructions according to plans as prepared by the classroom teacher
- Assists the teacher with all aspects of the daily routine, including distributing and collecting supplies, keeping attendance records, lunchroom duty, recess, etc
- Adheres to all Dyer County Board of Education policies and procedures
- Uses appropriate judgment to always act in the best interest of students
Emergency Answering Service Agent
Complete Answering Service
Jackson, TN
10.2009 - 06.2011
- Answered Emergency calls for over 500 companies at all hours of the day
- Learned very quickly and typing speed above 55 WPM is a must
- As well as a strong clear voice
- Most calls were medical calls, and we would take brief to detailed messages and then dispatch the call to the doctor or on-call nurses and take calls from doctors and put them through to the hospitals
- Also answered for other types of emergencies such as plumbing, locksmithing, or a select few that just needed their calls screened
Lead Dispatcher/Paperwork
NCA Communications
Bartlett, TN
04.2006 - 06.2009
- Answered telephone calls as necessary, and dispatched technicians to remedy service problems
- Dispatched field employees; work orders and coordinated field activity to ensure efficient, productive use of available manpower
- Contacted customers to ensure proper completion of all fieldwork and to verify appointments
- Monitored daily workloads to ensure on-time performance of assigned work
- Troubleshooting analog/digital technical problems with customers
- Maintained daily logs/reports as assigned by supervisors and/or manager
- Updated computer database accesses the billing system to review customer account information and prepares required reports
- Performed support functions for field personnel as necessary (i.e., map reading, phone calls, verifications, etc.)
- Analyzed calls to determine outages, system problems, emergencies, etc
- Printed work orders and other reports as necessary
- Complete paperwork for check-in procedure and update each job correctly
- Verify that each work order, cash sheet and cash/check match correctly
- Responsible for scheduling 4 employee shifts
Education
Studied: Criminology -
University Of Phoenix
Certificate of Completion and Credit Hours: Private Investigation Training -
Dyersburg State Comm. College
Studied: Criminal Justice -
Dyersburg State Comm. College
Diploma -
Dyersburg High School
Skills
- Phone Etiquette
- Billing Management
- Microsoft Office
- Spreadsheet Tracking
- Customer Service
- Account Management
- Analytical Skills
- Time Management
- Database Management
- Calm Under Pressure
- Call Center Operations
- Salesforce CRM
- Data Entry
- Office Equipment Proficiency
- Administrative and Office Support
Accomplishments
- Youth Village Mentor
- Girl Scout Troop Leader
- Softball & Soccer Head Coach
- Seventeen+ years experienced Artistic Cake Decorator
- Advance & Beginners Cake Decorating Instructor at DSCC Cont. Edu
- Experience in Lighting, Prop Mistress, and Music for Theater Productions
- Experience as a cook (Breakfast, Lunch, Dinner, and Dessert)
- Mother
Qualification Skills
GigWorldIsdLoxoCatz
- Microsoft Office WordPerfect (Word, Excel; PowerPoint, and etc…)
- Microsoft Works Quicken (Money, Spreadsheet, and etc…)
- Comcast Databases VPN, Email, PDA (ICOMS, DPOMS, Global Search, AMDOCS, CAMTRAC, and Bedrock)
- Internet Typing Speed: 55+wpm
- 2way Radio, Multi Line Phones
- Excellent with Office Machines
- Cleaning & Maintaining Order
Certification
- Private Investigating Certificate
- Beginner & Advance Cake Decorating instructor for certifications
Timeline
Substitute Teacher, K-12
Princeton Isd
11.2022 - 06.2024
Associate Recruiter
GigWorld Talent Solutions
08.2021 - 05.2022
Head Cake Decorator
Kroger
08.2014 - 07.2021
Substitute Teacher
Dyersburg City Schools
08.2011 - 01.2014
Emergency Answering Service Agent
Complete Answering Service
10.2009 - 06.2011
Lead Dispatcher/Paperwork
NCA Communications
04.2006 - 06.2009
Studied: Criminology -
University Of Phoenix
Certificate of Completion and Credit Hours: Private Investigation Training -
Dyersburg State Comm. College
Studied: Criminal Justice -
Dyersburg State Comm. College
Diploma -
Dyersburg High School
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