Sabrina Fuentes
Philadelphia,PA
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Overview
6
6
years of professional experience
Work History
WIC Clerk
North Inc
Philadelphia, PA
10.2022 - Current
- Answered questions from clients concerning program rules, regulations and benefits.
- Assuring benefits are issued correctly onto the E-Wic card. Schedule participants appointments.
- Maintained positive working relationship with fellow staff and management.
- Assisted customers with WIC eligibility requirements and benefits.
- Entered client information and files into databases for further review and tracking.
Ticket Agent Supervisor
Eden’s Corporation
Philadelphia, PA
12.2017 - 10.2022
- Respond to questions and concerns about service, and escalate calls appropriately.
- Assist colleagues administratively typing letters, memos, and reports.
- Utilized Siebel software for data entry of customer service information for accuracy and quality control.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
Education
Associate of Applied Science - Medical Assistant
Esperanza College of Eastern University
Philadelphia, PA05.2017
High School Diploma -
Mariana Bracetti Academy Charter School
Philadelphia, PA06.2015
Skills
- Good communication skills
- Teamwork and interpersonal skills
- Ability to balance workloads efficiently
- Solid organizational skills with the ability to multitask
References
References available upon request.
Timeline
WIC Clerk
North Inc
10.2022 - Current
Ticket Agent Supervisor
Eden’s Corporation
12.2017 - 10.2022
Associate of Applied Science - Medical Assistant
Esperanza College of Eastern University
High School Diploma -
Mariana Bracetti Academy Charter School
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