Sabrina Hang
Hayward,CA
Summary
Seeking a part-time opportunity to bring an excellent customer service experience to an organization while making a positive influence through communication with all customers and colleagues in order to help keep the establishment successful and thriving.
Overview
9
9
years of professional experience
Work History
Sales Administrator
Bay City Boiler and Engineering
Hayward, CA
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Processed and submitted invoices for payment in a timely manner
- Monitored collections activity and maintained contact with customers regarding overdue payments
- Entered new customer information into the system, including credit limits and payment terms
- Provided administrative support to executives by managing their daily schedules
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Maintained relationships with existing suppliers to ensure delivery of products and services
Operations Coordinator
OTM Furniture Installations
Hayward, CA
07.2022 - 06.2023
- Prioritized needs and delegated assignments to simultaneously handle multiple projects
- Tracked and submitted employee timesheets to prepare for payroll processing
- Processed shipment documents neatly and efficiently, then uploading into the system
- Displayed strong telephone etiquette, scheduling shipment deliveries at the warehouse
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date
Sales Support Representative
Ferguson Enterprises LLC
San Leandro, CA
04.2019 - 07.2022
- Answering sales calls for general information and resolving customer concerns or questions
- Communication through phone and email for product quotes and orders
- Track project availability from various locations
- Manage order-tracking and billing
- Product recommendations
- Working with Sales Associates to provide outstanding customer service
Production Associate
Tesla Motors
Fremont, California
10.2018 - 04.2019
- Load car doors onto carts for the assembly line
- Install door handles and panels and connect interior wires
- Train new hires on the assembly line
- Restock materials as needed
- Inspect quality of finished product
Barista
Blue Bottle Coffee
San Francisco, CA
08.2015 - 10.2018
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Multitasking to complete orders simultaneously
- Schedule daily meetings
- Manage inventory
- Educated customers on beverage menu items and provided samples of daily brews
Education
High School Diploma -
Arroyo High School
San Lorenzo, CA06-2015
Sales Support Representative Training Program
Certificate of Completion
Ferguson Enterprises LLC, San Leandro, CASkills
- Positive, empathetic, punctual, and trustworthy
- High attention to detail, organized, and efficient multitasking skills
- Tech savvy
- Impeccable memory and fast learner
- Ability to work independently and as a team
- Excellent verbal, written communication, and listening skills
- Outlook, Gmail, Microsoft, Powerpoint, Trilogie, IQ software, CRM, buildops, etc
Timeline
Sales Administrator
Bay City Boiler and Engineering
06.2023 - Current
Operations Coordinator
OTM Furniture Installations
07.2022 - 06.2023
Sales Support Representative
Ferguson Enterprises LLC
04.2019 - 07.2022
Production Associate
Tesla Motors
10.2018 - 04.2019
Barista
Blue Bottle Coffee
08.2015 - 10.2018
High School Diploma -
Arroyo High School
Sales Support Representative Training Program
Certificate of Completion
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