Jose Loza
San Leandro,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
BAY CITY BOILER
Hayward, CA
03.2023 - 07.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Service Representative
Bay Advanced Technologies
Newark, CA
11.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
Production Floor Lead
Bay Advanced Technologies
Newark, CA
01.2020 - 10.2021
- Monitored 20+ employees on the production floor to ensured constant work flow.
- Reviewed production schedules and streamlined processes.
- Prepared reports and technical documentation of day-to-day production processes.
- Organize all new jobs brought out to the production floor on racks along with adding them on to a Microsoft Excel sheet.
- Examined incoming materials and compared to documentation for accuracy and quality.
Technical Packaging Lead
Bay Advanced Technologies
Newark, CA
10.2016 - 01.2020
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Property Manager
Eden Housing Management
Hayward, CA
02.2015 - 01.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Customer Service Representative
Netflix
Fremont, CA
04.2014 - 01.2015
- Provided ongoing guest service.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06.2006
Skills
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Skilled in Microsoft Office
- Customer Retention Strategies
- Efficient and Detail-Oriented
Timeline
Administrative Assistant
BAY CITY BOILER
03.2023 - 07.2023
Customer Service Representative
Bay Advanced Technologies
11.2021 - 01.2023
Production Floor Lead
Bay Advanced Technologies
01.2020 - 10.2021
Technical Packaging Lead
Bay Advanced Technologies
10.2016 - 01.2020
Property Manager
Eden Housing Management
02.2015 - 01.2016
Customer Service Representative
Netflix
04.2014 - 01.2015
High School Diploma -
San Lorenzo High School
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