Sabrina Hartley
Boone,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Professional House Cleaner
Self-employeed
Boone, NC
09.2023 - Current
- Washed interior windows and mirrors.
- Cleaned bathrooms including toilets, showers and tubs, sinks and counters.
- Emptied trash cans and replaced liners.
- Laundry
- Made beds & staged home
- Communicated with home owners
- Stocked supplies such as soap and toilet paper in restrooms.
- Organized closets and cabinets according to client specifications.
- Polished wood furniture with lemon oil or appropriate cleaner.
- Sanitized kitchen appliances including microwaves, refrigerators, ovens.
- Cleansed kitchen fixtures like sinks using appropriate cleaners.
- Scrubbed tile walls and floors with a brush or mop.
- Hand washed dishes if necessary.
- Changed bed sheets and pillow cases.
- Cleaned exterior of appliances.
- Ironing clothes when requested by clients.
- Moved light furniture while cleaning areas behind them.
- Cleaned air vents and ceiling fans.
- Disinfected doorknobs and light switches.
- Checked for any damages that need repair or replacement.
- Notified supervisor of any issues requiring attention.
- Followed safety procedures when handling hazardous materials.
- Swept and mopped all hard surfaces, such as floors and countertops.
- Vacuumed carpets, rugs, furniture, and drapes.
- Dusted furniture, shelves, window sills and other surfaces.
- Sanitized bathrooms, kitchens, and other germ-prone areas.
- Worked with speed and efficiency to meet all job requirements.
- Cared for flooring by sweeping or vacuuming debris, steaming, and scrubbing stains and moping hard surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Interacted pleasantly with clients and guests when performing daily duties.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Stay at Home Mother
Self-employeed
Mountain City, Tennessee
05.2017 - 09.2023
- Multitasking
- Time management
- Patience
- Organization
- Problem solving
- Home health
- Managed household abilities
- Coordinated schedules
- Children’s development
Home Health Aide
Silver angels
Elizabethton, Tennessee
10.2016 - 10.2017
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Participated in developing individualized care plans based on medical orders and assessments.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recognized emergency situations and implemented appropriate procedures.
- Documented care provided and submitted notes to supervisor.
- Managed patient transportation and appointment scheduling.
- Tracked and reported clients' progress based on observations and conversations.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Educated patients and families on health care needs, conditions, and options.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Planned, prepared or served meals to patients according to prescribed diets.
- Documented patient status and reported changes in care needs.
Mental Health Technician
Mountain Youth Academy
Mountain City, Tennessee
10.2015 - 07.2017
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Provided education about mental illness symptoms and causes to family members of patients.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Supervised visitors entering the facility according to established security protocols.
- Actively participated in continuing education programs related to mental health care delivery.
- Assisted in the development of individualized treatment plans for patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Administered medications as prescribed by physician or psychiatrist.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Developed positive relationships with patients while maintaining professional boundaries.
- Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Tracked client movement on and off unit by documenting times and destinations.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented patient interactions in compliance with HIPAA requirements.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Supported patients in developing life skills and independence through targeted interventions.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Coordinated with external agencies to facilitate community-based support for patients.
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Facilitated group therapy sessions, providing a supportive environment for patient interaction.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Provided education and resources to patients and families about mental health conditions and coping mechanisms.
- Employed motivational interviewing techniques to encourage patient engagement in treatment.
- Collaborated with interdisciplinary teams to coordinate patient care and treatment strategies.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Administered medications as prescribed, ensuring adherence to treatment protocols.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Assisted in developing and implementing treatment plans for patients with various mental health disorders.
- Maintained detailed records of patient progress and treatment outcomes.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Participated in professional development workshops to stay current with mental health practices.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Aided patients in performing activities of daily living.
- Assisted patients improve social relationships and engagement.
CNC Machine Operator
Phoenix Medical Products
Mountain City, Tennessee
07.2015 - 12.2016
- Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
- Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
- Read and interpreted blueprints, skhes, drawings, manuals, specifications or sample part to determine dimensions and tolerances of finished work piece.
- Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
- Performed minor maintenance such as cleaning and lubricating machines.
- Monitored machine operation to detect malfunctions or out-of-tolerance machining.
- Verified settings by measuring positions, first-run parts and sample works with micrometers, calipers or other measuring instruments.
- Programmed CNC machines using G&M codes in accordance with established procedures.
- Checked accuracy of programs prior to running production runs utilizing simulation software packages.
Hospitality Aide
Glenbridge Rehabilitation
Boone, North Carolina
12.2015 - 08.2016
- Provided assistance to nursing staff by helping with patient care activities such as bathing, feeding, dressing and grooming.
- Assisted in the preparation of meals for patients including cutting food into small pieces, serving meals and providing special diets as needed.
- Transported patients between rooms, departments or other areas of the hospital using wheelchairs or strhers.
- Answered call lights promptly and responded to patient requests for assistance.
- Changed bed linens, made beds, cleaned bathrooms and emptied wastebaskets.
- Monitored vital signs such as temperature, pulse rate and respiration rate under direction from nurses.
- Assisted with ambulation of patients using appropriate safety techniques while transferring them from bed to chair or wheelchair.
- Provided emotional support to patients and family members during difficult times.
- Performed light housekeeping duties such as vacuuming floors, dusting furniture and washing windows in patient rooms.
- Checked supplies regularly to ensure adequate stock levels were maintained in all patient areas.
- Observed patients' conditions by noting physical appearance, mental attitude, eating habits and overall behavior.
- Participated in recreational activities with patients such as playing cards or board games.
- Assisted with daily living activities such as brushing teeth, combing hair and assisting with personal hygiene needs.
- Prepared trays for meal delivery by selecting menu items according to dietary requirements.
- Reported any changes in a patient's condition immediately to the nurse on duty.
- Maintained cleanliness standards throughout the facility including common areas like lobbies, hallways and waiting rooms.
- Collected specimens from patients for laboratory testing following established protocols.
- Replenished supplies such as linens, towels and toiletries in all patient units.
- Conducted rounds regularly throughout assigned area to ensure that all equipment was functioning properly.
- Verified accuracy of medication orders before administering medications per physician instructions.
- Answered call lights and responded to emergencies in accordance with facility rules.
- Turned mattresses, changed linens and replenished supplies in patient rooms and bathrooms.
- Helped families understand nature of disease or disability to provide shoulder to lean on during distressing times.
- Taught appropriate lifting, turning and repositioning techniques to help family members care for patient.
- Gathered information from caregivers, nurses or physicians about patient condition, treatment plans or appropriate activities.
- Gave baths and assisted with shaving to help patients with personal hygiene tasks.
- Suggested and implemented suitable, appropriate outdoor activities to increase patient engagement and confidence.
- Checked vital signs and weight and recorded intake and outtake to maintain patient stability.
- Collected specimens to send to lab for testing.
- Adjusted beds, lights, bed rails and pillows to aid in patient comfort and safety.
- Prepared entrees, side dishes, and desserts for guests during busy periods.
- Assisted guests by promptly responding to questions, requests and concerns.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Handled alcohol service for guests over age of 21.
Housekeeper
Super 8 Hotel
Boone, North Carolina
10.2014 - 11.2015
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
Restaurant Waiter
IHOP
Boone
06.2014 - 05.2015
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
Education
GED -
TCAT
Elizabethton, TN06-2016
Skills
- Patience
- Efficient time management
- Communication skills
- Compassion
- Empathy
- Positive attitude
- Ownership
- Leadership
- Attention to detail
- Problem solving
- Communication
- Creativity
- Teamwork
- Conflict resolution
- Analytical thinking
- Works well under stress
- Critical thinking
- Dependability
- Inspirational
- Motivational
- Flexibility
- Self motivated
- Always trying to grow
- Documentation skills
- Sanitizing skills
- Organizational abilities
- Documentation understanding
- Restroom detailing
- Residential Cleaning
- Cleaning techniques
- Deep cleaning
- Customer Service
- Supply Inventory Management
- Physically strong
- Guest Relations
- Customer service-focused
- Quality Assurance
- Exceptional communicator
- English language fluency
- Focused and detail-oriented
- Resident support
- Customer-Oriented
- Hospitality background
- Excellent oral and written communication
- Exceptional time management
Timeline
Professional House Cleaner
Self-employeed
09.2023 - Current
Stay at Home Mother
Self-employeed
05.2017 - 09.2023
Home Health Aide
Silver angels
10.2016 - 10.2017
Hospitality Aide
Glenbridge Rehabilitation
12.2015 - 08.2016
Mental Health Technician
Mountain Youth Academy
10.2015 - 07.2017
CNC Machine Operator
Phoenix Medical Products
07.2015 - 12.2016
Housekeeper
Super 8 Hotel
10.2014 - 11.2015
Restaurant Waiter
IHOP
06.2014 - 05.2015
GED -
TCAT