Summary
Overview
Work History
Education
Skills
Websites
MILITARY EXPERIENCE
Timeline
Generic

Sabrina Hatch

Henderson

Summary

Dynamic operations and logistics leader with 8+ years of experience managing various programs, warehouse processes, trailer flow, and military logistics. Proven success driving productivity, labor optimization, and quality across inbound, sortation, and return functions at Amazon and within the U.S. Air Force. Skilled in cross-functional collaboration, team leadership, and compliance. Passionate about fast-paced, high-volume environments with a creative culture.

Developed leadership and strategic planning skills in fast-paced environment, focusing on operational efficiency and team performance. Excels at identifying opportunities for process improvement and fostering collaborative work cultures. Seeking to transition into new field, leveraging expertise in team management and process optimization.

Overview

1
1
year of professional experience

Work History

Inbound Dock Area Manager

Amazon
12.2024 - Current
  • Maintains trailer and yard flow to prevent gridlock, distributing 150K+ units per shift and supporting a 1M+ unit backlog for upstream demand.
  • Prioritizes trailer execution based on dwell time and shipment value, ensuring efficient labor planning for 300K–400K daily units.
  • Audits non-compliant trailers and partners with the transportation team to resolve aged loads and improve visibility.
  • Reinforces trailer quality standards by approving audit reports and ensuring documentation and trailer conditions meet safety expectations.
  • Leads dock safety efforts through proactive audits, coaching, and layout improvements to reduce risk and support compliance.
  • Manages 6 Process Assistants and 40+ associates while increasing warehouse dock-trained headcount to strengthen site-wide operational flexibility and coverage.

Customer Returns Area Manager

Amazon
01.2024 - 12.2024
  • Drove productivity by reallocating labor in real-time and coaching 100+ associates to meet rate expectations; supported 500+ associates with attendance, leave, and HR processes.
  • Improved labor efficiency by consolidating low-volume areas and maximizing output through support headcount redeployment.
  • Conducted quality audits and reinforced SOP compliance by coaching associates on proper interface usage and quality tools.
  • Escalated and resolved shift-impacting issues in partnership with Maintenance, IT, and Safety.

Sortation Area Manager

Amazon
06.2024 - 08.2024
  • Filled a critical leadership gap by quickly onboarding to lead shift execution and labor coordination.
  • Performed yard audits to verify trailer location, seal integrity, and compliance with logistics data.
  • Flexed labor resources to meet shifting volume demands and ensured even distribution of workload across zones.
  • Facilitated training and coordinated with Learning to cross-train associates, enhancing operational flexibility.

Education

Master of Business Administration - MBA

American Military University
05-2024

Bachelor of Science in Business Administration - BBA

University of Maryland
05-2022

Skills

  • Cross-Functional Team Leadership
  • Training & Onboarding
  • Process improvement
  • Labor Planning
  • KPI Management

MILITARY EXPERIENCE

Administrative Manager, AFROTC Cadre Support

United States Air Force | 2021 – 2023 | University of Nevada, Las Vegas

  • Managed onboarding, records, travel, and training for 160+ officer candidates; supported 5 supervisors across 3 campuses.
  • Oversaw $1M+ in tuition, lodging, and textbook funds, ensuring full documentation and budget compliance.
  • Maintained medical and personnel systems to track cadet readiness and align with Air Force policies.


Administrative Manager

United States Air Force | 2020 – 2022

  • - Led a team of 4 and managed 38 administrative programs including onboarding, promotion boards, and records management.
  • - Coordinated 300+ events and ensured compliance across 14 offices through training and inspection readiness.


Postal Specialist / Customer Service Lead

United States Air Force | 2016 – 2019

  • - Supported the processing and distribution of 144K deliveries and 742K packages across 20+ bases; ensured timely and secure mail transport.
  • - Restored three compliance programs and implemented a records tracking system, improving audit performance by 66%.
  • - Updated forwarding addresses in USPS ALPS to ensure accurate redirection and compliance with federal mailing protocols.

Timeline

Inbound Dock Area Manager

Amazon
12.2024 - Current

Sortation Area Manager

Amazon
06.2024 - 08.2024

Customer Returns Area Manager

Amazon
01.2024 - 12.2024

Master of Business Administration - MBA

American Military University

Bachelor of Science in Business Administration - BBA

University of Maryland

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