Sabrina Heidenreich
Douglas ,Ga
Summary
To whom it may concern:
My name is Sabrina Heidenreich and I’m 34 years old. I graduated Coffee High School in 2009. I’m married to a wonderful husband Adam since July 4th 2009. I have two amazing girls age 4 and 11. I’ve been a pharmacy technician since 2013. I’m also CPR certified in 2018 through Coffee Regional Medical Hospital. Prior to graduation I got to work with Pre-K students for one semester at the Pre-K Academy. I use to also be a certified CNA. I love children, and I even work with them at church at Restoration Church Douglas. I have experiences with all ages through my church.
Overview
13
13
years of professional experience
Work History
Cafeteria Worker
Westside Elementary
Douglas, Ga
08.2021 - 12.2022
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Tracked meal purchases and accepted payments at cash register.
- Served food according to temperature, safety, and presentation guidelines.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Provided exemplary service to students, staff, and visitors.
- Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
- Supported menu planning efforts by providing input on popular dishes and customer preferences.
- Enhanced customer experience with friendly and prompt service, ensuring all patrons felt valued and attended to.
- Implemented recycling program, contributing to sustainability efforts and reducing cafeteria's environmental impact.
Cafeteria Worker
Indian Creek Elementary
Douglas, GA
08.2021 - 05.2022
- Prepared and served nutritious meals to students, adhering to dietary guidelines.
- Operated kitchen equipment safely and efficiently during food preparation and service.
- Maintained cleanliness and organization of kitchen and dining areas according to health standards.
- Assisted in inventory management, ensuring proper stock levels for meal planning.
- Collaborated with team members to optimize workflow during peak meal times.
- Supported food safety compliance by monitoring expiration dates and storage procedures.
- Engaged with students to promote healthy eating habits through menu education.
- Implemented feedback from staff to improve meal variety and overall student satisfaction.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
Pharmacy Technician
CRMC
Douglas, Ga
06.2013 - 11.2020
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Pharmacy Technician
CVS Pharmacy
Douglas, Ga
08.2009 - 06.2013
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by organizing and restocking pharmaceutical supplies.
- Learned to operate pharmacy management software for prescription processing.
- Supported customer service efforts by answering patient inquiries about medications.
- Ensured compliance with safety protocols during medication handling and preparation.
- Collaborated with team members to streamline workflow processes in the pharmacy.
- Participated in training sessions to enhance knowledge of pharmaceuticals and procedures.
- Observed best practices for maintaining cleanliness and organization within the pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
High School Diploma - Nursing
Coffee County High School
Douglas, GA05.2009
Two Semesters Core Courses. - Nursing
South Georgia State College
Douglas, GAStudent Intern - Education
Pre-K Academy
Douglas, GA05.2009
Skills
- Dish washing
- Sanitation practices
- Cooking
- Problem-solving
- Cleaning and sanitation
- Cleaning and sanitizing
- Food safety
- Verbal and written communication
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- HIPAA
- Insurance verification
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Health and safety
- Parent-teacher communication
- Play-based learning
- Observation and assessment
- Outdoor activities
- Fine motor skills
- Gross motor skills
- Child development
- Special needs support
- Nutrition education
- Creative curriculum
- Language development
- Social-emotional learning
- Classroom management
Timeline
Cafeteria Worker
Westside Elementary
08.2021 - 12.2022
Cafeteria Worker
Indian Creek Elementary
08.2021 - 05.2022
Pharmacy Technician
CRMC
06.2013 - 11.2020
Pharmacy Technician
CVS Pharmacy
08.2009 - 06.2013
High School Diploma - Nursing
Coffee County High School
Two Semesters Core Courses. - Nursing
South Georgia State College
Student Intern - Education
Pre-K Academy