Sabrina Henley
Cantonment ,FL
Summary
Dynamic and adaptable professional with a track record of enhancing customer satisfaction at Best Western Plus Hotel and fostering academic growth as a preferred Substitute Teacher in Escambia County School District. Excelled in multitasking and relationship building, significantly improving guest experiences and student engagement. Proficient in cleanliness standards and classroom management, demonstrating a commitment to excellence in diverse environments.
Overview
7
7
years of professional experience
Work History
Breakfast Attendant
Best Western Plus Hotel
04.2024 - Current
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Provided attentive service and proactively assessed guest needs.
Substitute Teacher
Escambia County School District
02.2018 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Followed lesson plans designed by absent teachers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ05-2026
Bachelor of Science - Criminal Justice
Westwood College
Chicago, IL06-2009
Skills
- Efficient multitasking
- Cleanliness standards
- Sanitation practices
- Stocking
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Verbal and written communication
- Creativity in teaching
Timeline
Breakfast Attendant
Best Western Plus Hotel
04.2024 - Current
Substitute Teacher
Escambia County School District
02.2018 - Current
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Criminal Justice
Westwood College
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