Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Sabrina High

Dudley,NC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Loan Specialist

OneMain Financial
Goldsboro, NC
07.2018 - Current
  • Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
  • Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Maintained up-to-date knowledge of relevant laws and regulations governing consumer lending practices.
  • Developed loan contracts and explained contract terms to clients.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Provided technical assistance in setting up automated payment systems for customers who wish to pay electronically.
  • Set up debt payment plans based on client credit, income and assets.
  • Analyzed customer's financial data to determine repayment ability and affordability.
  • Provided guidance to customers regarding the terms and conditions of their loans.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
  • Updated client account information and records in company databases.
  • Prepared loan documents for accuracy prior to closing process.
  • Verified accuracy of all documents before submitting them for approval.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Assisted customers in the selection of personal loan products that best fit their financial needs.

Education

Business Administration

Horry-Georgetown Technical College
Conway, SC

Skills

  • Payment Schedule Computation
  • Credit History Review
  • Product Education
  • Attention to Detail
  • Application Review
  • Loan Processing Coordination
  • Loan Feasibility Assessment
  • Customer Service
  • Active Listening and Learning
  • Cash Handling
  • Client Counseling
  • Customer Relations
  • Complaint Handling
  • Staff Management
  • Collections Proficiency
  • Applicant Counseling
  • Collections Management
  • Equifax Application Engine
  • Decision-Making
  • Oral and Written Comprehension
  • Financial Service Solutions
  • Customer Service-Focused

Accomplishments

  • Shine On Achievement Award-Putting forth hard work in getting the un-perfected title list cleared for a local branch
  • Shine On Achievement Award-Showing leadership attributes in the workplace by supporting another branch outside of my district

Certification

  • Credit Insurance Products and Services
  • The American Travel Motor Club
  • Debt Treatment Training
  • Code of Business Conduct and Ethics
  • UDAAP-Unfair, Deceptive or Abusive Acts or Practices Certification
  • Fraud Awareness Certification
  • Optional Product Certification (Life, Disability and Involuntary Unemployment)

References

References available upon request.

Timeline

Personal Loan Specialist

OneMain Financial
07.2018 - Current

Business Administration

Horry-Georgetown Technical College

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Sabrina High