Sabrina Hoops
Upper Black Eddy,Pennsylvania
Summary
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring safety. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Professional trainer with focus on implementing effective training programs for school bus drivers. Known for strong emphasis on safety compliance and improving driver performance. Collaborative team player with commitment to achieving results and adapting to changing requirements. Highly skilled in communication and problem-solving, valued for reliability and flexibility.
Overview
18
18
years of professional experience
Work History
Dispatcher
First Student
08.2006 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of all vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Tracked drivers' progress to identify possible delays and provide real-time updates to customer, schools and parents.
- Scheduled and organized bus routes.
School Bus Driver Trainer
First Student
07.2015 - Current
- Observed and evaluated drivers' work to determine progress, provide feedback, and make suggestions for improvement.
- Performed instructional monthly safety meetings for Drivers and Monitors vocational and occupational subjects.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Met training needs with company's own training programs.
Education
High School Diploma -
Palisades High School
Kintnersville, PA06-2001
Skills
- Wheelchair securement
- Passenger management
- Defensive driving
- Vehicle inspection
- Student behavior management
- Weather preparedness
- Accident reporting
- Emergency procedures
- Disability awareness
- Fueling procedures
- Driver training
- State regulations compliance
- Passenger safety
- Route planning
- Safe driving techniques
- Planning routes
- Managing customer needs
Timeline
School Bus Driver Trainer
First Student
07.2015 - Current
Dispatcher
First Student
08.2006 - Current
High School Diploma -
Palisades High School
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