Karl Thomas
Glen Burnie,MD
Summary
Results-driven Paratransit Driver with First Transit, recognized for enhancing on-time performance and customer satisfaction through effective route planning and exceptional communication. Proficient in wheelchair securement and vehicle inspections, I consistently maintained a clean driving record while fostering a positive experience for passengers with special needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Paratransit Driver
First Transit
Baltimore, MD
03.2020 - 03.2025
- Operated paratransit vehicles safely, adhering to all traffic regulations and safety protocols.
- Assisted passengers with boarding and disembarking, ensuring comfort and accessibility.
- Conducted pre-trip and post-trip vehicle inspections to ensure safety and compliance.
- Maintained accurate logs of trips, passenger counts, and vehicle maintenance records.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Implemented process improvements that enhanced service efficiency and reduced delays.
- Resolved passenger concerns promptly, fostering a positive experience for all riders.
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Provided emergency assistance when required by following established protocols for medical situations or accidents involving the paratransit vehicle or passengers.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
- Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
- Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
- Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
- Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
- Provided information about routes, destinations and timelines to inform passengers.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from Location.
- Accepted and processed fares.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Warehouse Forklift Operator
DHL
Ellicott City, MD
06.2015 - 04.2020
- Operated forklifts to transport materials efficiently across warehouse facility.
- Conducted regular inspections of equipment to ensure safety and compliance standards.
- Loaded and unloaded shipments, maintaining organization within storage areas.
- Collaborated with team members to optimize workflow and enhance productivity levels.
- Documented inventory movements using warehouse management systems for accurate tracking.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Assisted management in developing best practices for inventory control and logistics operations.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Unloaded and stacked materials by raising and lowering lifting devices.
Material Handler
Best Buy
Pasadena, MD
01.2010 - 2016
- Operated forklifts and pallet jacks to transport materials efficiently within the warehouse.
- Assisted in inventory management by organizing stock and maintaining accurate records.
- Collaborated with team members to meet daily shipping and receiving deadlines.
- Implemented safety protocols to ensure compliance with workplace regulations and standards.
Education
High School Diploma -
Annapolis Sr High School
Annapolis, MD06.1977
Skills
Strong work ethic
Wheelchair securement
Traffic laws compliance
Safe driving practices
Log keeping
Special needs
Clean driving record
Inclement weather driving
Transportation regulations
Vehicle inspection
Wheelchair support
Mobility support
Accident prevention
Adaptive decision making
GPS mapping
Route planning
GPS navigation
GPS applications
Preventive Maintenance
Mobility assistance
Emergency response readiness
Record keeping proficiency
Medical appointments
Wheelchair assistance
Certification
In class room and on road safety certifications
Earned Certificates and graduated from in class as well as on the road safety training. I still have
I still possess all of my certificates if they are needed to be seen by employers
Timeline
Paratransit Driver
First Transit
03.2020 - 03.2025
Warehouse Forklift Operator
DHL
06.2015 - 04.2020
Material Handler
Best Buy
01.2010 - 2016
High School Diploma -
Annapolis Sr High School