Daniel Tapia

Paratransit Driver

Transdev

2017 - 2025

Assisted passengers with disabilities, providing support during boarding and disembarking.
Communicated effectively with dispatch to coordinate timely pickups and drop-offs.
Familiarized self with routes and schedules, enhancing efficiency in service delivery.
Implemented best practices for customer service, ensuring a positive experience for all passengers.
Maintained full understanding of local roads and traffic patterns.
Worked different route every day based on changing passenger locations and destinations.
Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.