Sabrina Howard
Macon,GA
Summary
Customer Service Representative with over 8+ years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude.
Overview
5
5
years of professional experience
Work History
Remote Patient Monitoring
Macon Medical Group
Macon, GA
05.2024 - Current
- Allows continuous tracking of patients blood pressure levels outside clinical settings.
- Remotely monitoring enrolled patients through daily review of electronic patient data.
- Providing education and other tools to support improved patient outcomes.
- Obtains consent from patients electing to opt- in to the program
- Troubleshoot devices and report malfunctions
- Answer routine inquiries and relay information and messages to and from appropriate health professionals
Medical Front Office Receptionist
Howard Center For Womens Hlth
Warner Robins, GA
08.2021 - 01.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
Customer Service Representative
Apple
06.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Westside High School
Macon, GASkills
- Remote Monitoring and Diagnostics
- Patient Tracking Software
- Patient care and confidentiality
- Call center experience
- Multi-line phone talent
- Microsoft Excel
Timeline
Remote Patient Monitoring
Macon Medical Group
05.2024 - Current
Medical Front Office Receptionist
Howard Center For Womens Hlth
08.2021 - 01.2024
Customer Service Representative
Apple
06.2019 - 08.2021
High School Diploma -
Westside High School