Sabrina Hurtado
Van Nuys,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Cashier And Customer Service And Server
Bobs Big Boy
Northridge, CA
08.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barista And Chef
Barclays Coffee And Tea Co.
Northridge, CA
06.2021 - 08.2022
- 1 Year and 3 Months
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Heating, Ventilation, and Air Conditioning Helper
Family Members
Northridge
01.2020 - 04.2021
- Enhanced HVAC system efficiency by performing routine maintenance and cleaning tasks.
- Improved customer satisfaction by providing timely and accurate diagnoses of HVAC issues.
- Assisted in the installation of new heating, ventilation, and air conditioning systems for residential and commercial clients.
- Increased safety standards by conducting thorough inspections of HVAC equipment and addressing potential hazards.
- Streamlined repair processes by maintaining an organized inventory of tools and parts for efficient job completion.
- Installed new equipment in multiple customer locations.
- Inspected and tested machinery and equipment to diagnose malfunctions.
Education
High School
A.C.E FOR YOUTH
Canoga Park, CASkills
- Customer Service
- Great Communication
- Teamwork
- Organization
- Adaptability
- Leadership
- Conflict Resolution
- Creativity
Timeline
Cashier And Customer Service And Server
Bobs Big Boy
08.2022 - 01.2023
Barista And Chef
Barclays Coffee And Tea Co.
06.2021 - 08.2022
Heating, Ventilation, and Air Conditioning Helper
Family Members
01.2020 - 04.2021
High School
A.C.E FOR YOUTH