Sabrina Husain
Port St Lucie,FL
Summary
Results-driven professional with expertise in client relationship management and operational strategy. Enhanced customer satisfaction and optimized service delivery through effective cross-functional collaboration. Managed high-performing teams focused on account service and retention while resolving customer service issues with a proactive approach.
Overview
7
7
years of professional experience
Work History
BRANCH MANAGER
Enterprise Rent-A-Car Holdings
05.2022 - Current
- March of 2025 Secured top position as #1 branch for business growth, highlighting effective strategies.
- September of 2023 Achieved designation as #1 branch on the Cost Control Matrix for superior management..
- Identified and implemented strategies that consistently positioned branch in Top 3 for cost control, enhancing overall profitability.
- Maintained high-performance operational metrics within the region, ensuring branch remained in Top 1/3 of Branch Matrix year over year.
- Developed and implemented training programs that improved customer service skills of branch employees, achieving 6-month Service Quality Index of 92%.
- Managed branch operations for Enterprise Rent-A-Car Holdings rental location.
- Supervised staff schedules, coaching, and daily customer service standards.
- Mentor employees across the region.
- Coordinated vehicle fleet readiness, transfers, and maintenance follow-up.
ASSISTANT MANAGER FLAGSHIP
Enterprise Rent-A-Car Holdings
05.2019 - 05.2022
- Developed a sales culture which achieved an increase sales by 70%.
- Oversaw largest branch account, New York Mets, ensuring client satisfaction and service delivery.
- Oversaw fleet of 450 cars and 20 staff, ensuring optimal operations.
- Successfully developed a cross-company GEICO ARX program which achieved a Service Quality Index of 91%.
- Managed the branch's largest account, New York Mets.
- Successfully built a relationship with the accounting and executive team of the Mets which led to productively lowering past due debt over 90%.
- Conducted training sessions for employees, fostering skills and knowledge for career advancement.
- Tracked sales activity to align with branch revenue goals.
ADMINISTRATION
Enterprise Rent-A-Car Holdings
03.2020 - 06.2020
- Managed 50 accounts in South Florida region, ensuring effective communication and service with Braham, Cadillac, Mercedes, and Arrigo.
- Facilitated communication between accounting team, dealerships, and body shops to ensure smooth operations.
- Established strong rapport with new and existing clients to address financial needs and enhance branch loyalty.
Education
Women's Entrepreneurship Certification
Cornell University
Ithaca, NYBachelor of Arts - Business Management
Florida International University
Miami, FLCertification - Social Media Management
Florida International University
Miami , FLSkills
- Branch management
- Sales strategy
- Customer relationship management
- Sales forecasting
- Revenue growth
- Expense management
- Operational metrics
- Logistics coordination
- Employee training
- Problem solving
- Decision making
- Excellent time management skills
- Relationship building
Timeline
BRANCH MANAGER
Enterprise Rent-A-Car Holdings
05.2022 - Current
ADMINISTRATION
Enterprise Rent-A-Car Holdings
03.2020 - 06.2020
ASSISTANT MANAGER FLAGSHIP
Enterprise Rent-A-Car Holdings
05.2019 - 05.2022
Women's Entrepreneurship Certification
Cornell University
Bachelor of Arts - Business Management
Florida International University
Certification - Social Media Management
Florida International University