SABRINA JOHNSTON
Atlanta,GA
Summary
Client success and operations professional skilled in fostering customer relationships and improving operational efficiency. Expertise includes client retention, service expansion, strategic planning, and workflow optimization. Focused on delivering tailored solutions that align with organizational and client needs, driving process improvements and measurable outcomes.
Overview
8
8
years of professional experience
Work History
Executive Business Partner
EQRP
Atlanta, GA
01.2025 - 06.2026
- Provided executive and operational support to the CEO across four portfolio companies: EQRP (retirement plans), My Gold Advisor (precious metals), Vitruvian Ventures (investments), and FrameTec (AI-powered framing).
- Managed executive communications, priority flow, and confidential correspondence across four portfolio companies; handled sensitive personal and professional matters with discretion.
- Led complex multi-month initiatives from planning through execution, including stakeholder coordination and cross-portfolio follow-through.
- Coordinated executive travel, multi-state relocations, and investor-facing FrameTec events, ensuring seamless vendor coordination, effective team communications, and successful on-site execution.
- Managed end-to-end client transactions for My Gold Advisor: order intake, appraisals, payment processing, vault updates, and physical fulfillment.
- Directed financial operations across portfolio entities, managing inbound/outbound wire transfers and ACH payments for millions in annual activity; ensured corporate compliance for 50 portfolio LLCs across multi-state Secretary of State portals.
- Produced weekly KPI summaries on renewals and recurring revenue for executive leadership; managed team operations, overseeing PTO tracking, calendar management, and weekly status reporting to enhance operational transparency.
- Managed end-to-end client transactions for My Gold Advisor- order intake, appraisals, payment processing, vault updates, and physical fulfillment.
Client Success Consultant
BELAY
Atlanta, GA
03.2022 - 01.2025
- Managed a portfolio of executive-level clients, serving as the primary relationship owner and strategic point of contact throughout the client lifecycle.
- Partnered with clients to assess needs, document account context, and align BELAY support solutions with evolving goals, enhancing client engagement.
- Monitored account health and client satisfaction, tracking renewal timing and scope changes to drive retention and foster long-term relationships.
- Identified expansion opportunities through consultative conversations and collaborated with sales leadership to propose tailored service recommendations.
- Supported contract renewals, upsells, and client escalations with a focus on preserving recurring revenue and strengthening client trust.
Strategic Growth Partner
Compass
Atlanta, GA
10.2021 - 12.2021
- Created qualified pipeline of prospective agents through targeted cold-call, email, and SMS outreach campaigns, enhancing lead generation efforts.
- Presented Compass’s full value proposition (technology, marketing, culture, and growth) to high-fit agent prospects, improving engagement and alignment.
- Collaborated with sales, marketing, and operations to refine outbound prospecting processes, streamlining efforts for better outreach effectiveness.
Business Development Representative
Autodesk
Atlanta, GA
03.2020 - 10.2021
- Identified and researched high-priority territory and mid-market accounts, building qualified outbound pipeline that enhanced prospect engagement.
- Identified and researched high-priority Territory and Mid-Market accounts to build qualified outbound pipeline.
- Executed 'land and expand' account strategies, driving revenue growth within existing customer base through targeted outreach.
- Designed targeted email marketing campaigns that supported renewals, product launches, and cross-sell motions to increase customer retention.
- Partnered closely with Account Executives and Sales Managers to align outbound activity with account strategy.
Leasing Consultant
Carroll Management
Atlanta, GA
11.2018 - 03.2020
- Converted leads into signed leases through outbound prospecting, on-site tours, and consultative selling, enhancing occupancy rates.
- Negotiated lease agreements and reviewed all associated documentation.
- Managed resident and vendor relations, driving satisfaction and renewal retention.
- Built analytical reporting (weekly market surveys, conversion ratios, renewal tracking) to monitor property performance.
- Managed resident and vendor relations, improving satisfaction and increasing renewal retention.
Education
B.S. - Interdisciplinary Studies
Georgia Southern University
Statesboro, GA01-2018
Skills
- CRM & Sales: Salesforce, HubSpot, Keap, Follow Up Boss, ZoomInfo
- Project Management & Automation: Asana, Monday, Notion, Airtable, Smartsheet, Zapier
- Finance & Operations: Divvy, Stripe, DocuSign, Calendly, Acuity
- AI Tools: ChatGPT, Claude, Gemini, Otterai, Gong
- Productivity: Microsoft Office Suite, Google Workspace
- AI Tools: ChatGPT, Claude, Gemini, Otterai, Gong
- Content & Publishing: KDP, Audible/ACX, BookFunnel, Squarespace, Canva, LinkedIn, Substack, Instagram, Facebook, TikTok, Pinterest, YouTube, Spotify for Podcasters, Apple Podcasts
Timeline
Executive Business Partner
EQRP
01.2025 - 06.2026
Client Success Consultant
BELAY
03.2022 - 01.2025
Strategic Growth Partner
Compass
10.2021 - 12.2021
Business Development Representative
Autodesk
03.2020 - 10.2021
Leasing Consultant
Carroll Management
11.2018 - 03.2020
B.S. - Interdisciplinary Studies
Georgia Southern University