Sabrina LaCava
Tech Support II
Marietta,GA
Summary
Creative Technical Support Representative eager to find new and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Tech Support Inbound
ADT Security Services
Marietta, GA
08.2021 - Current
- Resolved diverse range of technical issues, While maintaining at the top of my class/ shift .
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Landline phone connections.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Person in Charge
Panda Express
Kennesaw, Georgia
07.2018 - Current
- Open and close store
- Supported manager with daily operational functions
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
Family Nanny
Jamie Oreffice
Roswell, Georgia
08.2012 - 04.2018
- Reliable and mature college student with excellent childcare and interpersonal skill experience
- Helped develop the family’s schedule to maintain household order
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA 05.2014 - 06.2018
Technical Specialist Certificate - General Core Classes
Chattahoochee Technical College
Marietta, GA 03.2012 - 01.2014
Skills
Interpersonal skillsundefined
Timeline
Tech Support Inbound
ADT Security Services
08.2021 - Current
Person in Charge
Panda Express
07.2018 - Current
Bachelor of Science - Criminal Justice
Kennesaw State University
05.2014 - 06.2018
Family Nanny
Jamie Oreffice
08.2012 - 04.2018
Technical Specialist Certificate - General Core Classes
Chattahoochee Technical College
03.2012 - 01.2014
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