Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
AccountManager
Don Pavek

Don Pavek

Edina,MN

Summary

A seasoned and strategic professional with 28+ years of expertise in B2B customer service, sales, and technical documentation. Skilled in managing complex projects, optimizing sales pipelines, and fostering strong client and team relationships. Recognized for excellent communication, attention to quality, and a commitment to driving continuous improvement. Proficient in Microsoft Suite, HubSpot, and SAP, focusing on delivering innovative solutions and operational efficiency.

Overview

28
28
years of professional experience

Work History

Inbound Sales Representative / QEHS Support

Repowered
07.2023 - 10.2024
  • Effectively managed a portfolio of 100+ key B2B for data destruction and/or electronics donations using an ERP system and HubSpot.
  • Articulated to clients with a wide range of technical experience, the value of the NAID and R2v3 policies and procedures for data security in conjunction with the company’s mission and brand identity.
  • Communicated to internal and external stakeholders, digitally and in person, the company’s mission, values, and business objectives.
  • Worked closely with the Plant Manager and department leads to communicate pickup schedules and customers’ needs.
  • Executed outbound calls to follow up on leads, contributing to a higher conversion rate from inquiries to sales.

General Laborer

State of Wisconsin
06.2011 - 02.2023
  • Completed physically demanding tasks for 8+ hours daily, consistently maintaining a positive attitude and strong work ethic.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Increased productivity with effective communication and collaboration among team members.

Technical Writer

Marchant Schmidt Inc.
01.2009 - 06.2011
  • Created a revenue stream for the technical documentation package by delivering a comprehensive system for accurate POS for replacement parts and maintenance.
  • Responsible for the development of all technical operations and maintenance documentation for large production conveyor line systems and customer training and support.
  • Coordinated with subject-matter-experts to ensure the accuracy of technical content in documentation projects.
  • Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Science - Technology Education

University of Wisconsin Stout
Menomonie, WI
08-1988

Skills

  • B2B Customer Service and Sales
  • Sales Pipeline Management
  • Interpersonal Skills
  • Communications Skills
  • Customer relationship management
  • CRM software utilization
  • Attention to Quality
  • Time management
  • Team-Oriented
  • Innovative
  • Committed
  • Technical/SOP documentation

Interests

Volunteer Experience

  • Angel Tree volunteer
  • ACUPAWS, Trained and handled many different breeds of dogs to support those recipients diagnosed with PTSD
  • Literacy Volunteers of America Literacy Instruction, Tutor Certificate, Awarded 2016


Interests

  • Backpacking and Hiking
  • Mountain Biking
  • Organizing Events and Group Activities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Inbound Sales Representative / QEHS Support

Repowered
07.2023 - 10.2024

General Laborer

State of Wisconsin
06.2011 - 02.2023

Technical Writer

Marchant Schmidt Inc.
01.2009 - 06.2011

Bachelor of Science - Technology Education

University of Wisconsin Stout

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