WALTER N. MKONO
Account Executive
Delray Beach,USA
Summary
Motivated and results-driven Inside Sales Representative with over 8 years of experience in inbound and outbound sales, telemarketing, digital marketing, and credit advisory services. Adept at building client relationships through consultative selling, strong communication, and analytical skills. Proven ability to meet and exceed KPIs in remote and on-site environments. Seeking a challenging role that offers career growth and advancement.
Overview
10
10
years of professional experience
Work History
Inbound Sales Development Representative
THE CREDIT PROS
04.2025 - 06.2025
- Company Overview: https://www.thecreditpros.com
- Account Executive provided tailored credit repair packages based on client profiles and affordability.
- Utilized Salesforce and Zoho for CRM and lead tracking.
- Followed step-by-step guides to promote services and rebut objections.
- Conducted needs-based analysis to match clients with appropriate packages.
- Met and exceeded KPIs and sales quotas through persuasive communication.
Phone Bank Operator
PALM BEACH COUNTY SUPERVISOR OF ELECTIONS
West Palm Beach, USA
10.2024 - 11.2024
- Company Overview: https://www.appleone.com
- Assisted with general election queries including voter registration and polling locations.
- Managed voter information updates using registration software.
- Handled contingency planning for emergency scenarios.
- Provided accessible assistance for elderly and disabled voters.
- Trained in all polling roles for flexible assignment.
- Maintained secure and orderly polling procedures.
- Supported mail-in ballot and address change requests.
Debt Specialist
DEBT RELIEF GROUP
West Palm Beach, USA
06.2023 - 09.2024
- Company Overview: https://www.thedrggroup.com
- Identified and qualified clients for debt resolution programs.
- Conducted in-depth sales questionnaires and financial hardship assessments.
- Completed income-expense sheets to evaluate payment feasibility.
- Created personalized debt proposals.
- Facilitated enrollment and document processing.
- Provided ongoing client follow-up and support.
- Advised on unsecured debt types and resolution strategies.
Lending Specialist
PRO SOURCE LENDING GROUP / LENDTEK CO.
Boca Raton, USA
04.2023 - 06.2023
- Company Overview: https://www.lendtek.com
- Processed Merchant Cash Advance applications and underwriting packages.
- Reviewed bank statements for financial health and eligibility.
- Verified applications and maintained CRM records.
- Liaised between merchants and lenders for proposal offers.
- Ensured regulatory compliance and documentation completeness.
- Maintained transparency with clients throughout loan process.
- Conducted due diligence to mitigate financial risk.
Senior Digital Marketing Analyst
BROADLEAF MARKETING & SEO
West Palm Beach, USA
05.2020 - 12.2020
- Company Overview: http://www.broadleafseo.com
- Conducted GMB screen-share appointments to upsell digital services.
- Delivered SEO, reputation management, and branding solutions.
- Customized strategies based on industry-specific needs.
- Offered competitive incentive pricing for tailored packages.
- Managed client portfolios and tracked campaign success.
Marketing Representative
VOICE SEARCH ASSISTANT (VSA)
Greenacres, USA
12.2019 - 05.2020
- Company Overview: http://www.voicesearchassistant.com
- Registered businesses on major voice platforms (Alexa, Google, Siri).
- Managed client onboarding, pricing, and data verification.
- Conducted compliance reviews across platforms.
- Explained voice optimization services during QA sessions.
- Handled appointment scheduling and payment processing.
- Promoted maintenance services without contractual obligations.
- Used rebuttal protocols for client objections.
Customer Service Representative
PALMER ADMINISTRATIVE SERVICES, INC.
Delray Beach, USA
09.2019 - 12.2019
- Company Overview: http://www.palmeradministration.com
- Explained extended vehicle service agreements.
- Directed customers to appropriate departments (claims, refunds).
- Fulfilled profile updates and document reissues.
- Ensured clarity on terms and coverage.
- Maintained customer satisfaction and loyalty.
- Used internal systems to manage call flow.
- Processed customer inquiries promptly and accurately.
Sales Representative
DIRECT AUTO PROTECTION / CALL CENTER CONSULTANTS
Delray, USA
06.2019 - 09.2019
- Company Overview: https://www.directauto.com
- Handled inbound sales for vehicle protection plans.
- Verified client information and updated CRM.
- Provided product education and service options.
- Transferred calls to closers for conversions.
- Used consultative techniques to build interest.
- Achieved weekly sales targets consistently.
- Collaborated with team to optimize script use.
Call Center Sales Rep
NCWC / AMERICAN PROTECTION INC.
Delray Beach, USA
01.2015 - 12.2018
- Company Overview: https://www.ncwcinc.com
- Performed cold calling for extended warranty plans.
- Delivered high-quality customer interactions.
- Explained products and closed sales.
- Verified eligibility and updated records.
- Contributed to daily team performance goals.
- Maintained compliance in sales approach.
- Built rapport with clients for upsell potential.
- Utilized CRM software to track interactions and update customer information accurately.
Education
Bachelor's Degree - International Business
AMERICAN INTERCONTINENTAL UNIVERSITY
Atlanta, GA01.2005
Skills
- Inside Sales
- Telemarketing
- B2B Sales
- B2C Sales
- Customer Relationship Management (CRM)
- Salesforce
- Zoho
- Microsoft Office Suite
- Credit Repair
- Debt Resolution
- Merchant Cash Advance Processing
- SEO
- Digital Marketing Strategy
- Communication
- Negotiation
- Analytical Thinking
- Adaptability
Timeline
Inbound Sales Development Representative
THE CREDIT PROS
04.2025 - 06.2025
Phone Bank Operator
PALM BEACH COUNTY SUPERVISOR OF ELECTIONS
10.2024 - 11.2024
Debt Specialist
DEBT RELIEF GROUP
06.2023 - 09.2024
Lending Specialist
PRO SOURCE LENDING GROUP / LENDTEK CO.
04.2023 - 06.2023
Senior Digital Marketing Analyst
BROADLEAF MARKETING & SEO
05.2020 - 12.2020
Marketing Representative
VOICE SEARCH ASSISTANT (VSA)
12.2019 - 05.2020
Customer Service Representative
PALMER ADMINISTRATIVE SERVICES, INC.
09.2019 - 12.2019
Sales Representative
DIRECT AUTO PROTECTION / CALL CENTER CONSULTANTS
06.2019 - 09.2019
Call Center Sales Rep
NCWC / AMERICAN PROTECTION INC.
01.2015 - 12.2018
Bachelor's Degree - International Business
AMERICAN INTERCONTINENTAL UNIVERSITY
Languages
- English
- Swahili
References
- The Credit Pros, Trent Garner, Manager/Supervisor, TrentG@thecreditpros.com, +1 (862) 240-1961, 7754 Okeechobee Boulevard, Suite 765, West Palm Beach, FL, 33411
- Supervisor of Elections via AppleOne, Heather McIntyre, Recruiter, heatherm@appleone.com, (954) 445-4995, 2101 Corporate Blvd NW, Suite 200, Boca Raton, FL, 33431
- Debt Relief Group, LLC, Pedro Luviano, Supervisor, info@thedrggroup.com, (954) 907-5667, 1800 Okeechobee Rd, Ste #200, West Palm Beach, FL, 33409
- Pro Source Lending Group / LendTrek, Kristina, Supervisor, (561) 633-3528, 123 NW 13th Street, Suite #201, Boca Raton, FL, 33432
- Broadleaf Marketing & SEO, Trevor Bianco, Supervisor, (866) 297-8881, (845) 649-2226, 2110 N. Florida Mango Rd, West Palm Beach, FL, 33409
- Voice Search Assistant (VSA), Geoffrey Goodwin, Supervisor, (561) 634-6821, 3767 Lake Worth Rd, Suite 120, Lake Worth, FL, 33461
- Palmer Administrative Services, Inc., Jasmine, Supervisor, 1 (800) 599-9557 Ext. 608, 500 Gulfstream Blvd, Delray Beach, FL, 33483
- Call Center Consultants, Sandy, Supervisor, (561) 303-4901, 601 N. Congress Ave, Suite #438, Delray Beach, FL, 33445
- Dealer Services / Automotive Consultants, Sean, Supervisor, (917) 295-3340, info@nextautoprotection.com, 100 East Linton Blvd, Suite: 500B, Delray Beach, FL, 33483
- NCWC/ American Protection Inc., Jason, Manager/Supervisor, (800) 599-9557 Ext. 608, 3430 Sunset Ave, Suite: 26, Ocean, NJ, 07712
Languages
- English, Fluent
- Swahili, Fluent