Walter N Mkono
Delray Beach,USA
Summary
Inside Sales Representative seeking a position with the potential for career advancement. A goal-oriented telemarketer with experience in both inbound and outbound calls. Moreover, approaches every unique call with a fresh mindset and tenacity to handle challenging prospective clients. A marketing analyst with exceptional communication skills. And, the flexibility to manage diverse clients. Also, reliable in following scripts and overcoming objections.
Overview
10
10
years of professional experience
Work History
Remote Inbound Sales Development Representative
The Credit Pros
West Palm Beach, FL
04.2025 - 06.2025
- Company Overview: The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated and erroneous items from their credit reports. As an Inc 5000 company, The Credit Pros is at the forefront of industry growth, committed to building an exceptional unparalleled service that positively impacts the lives of both their clients and employees.
- Utilizes a Consultative Selling Sales approach focused on building rapport and nurturing strong relationships with clients by means of understanding their unique needs and offering tailored solutions to address their specific needs.
- Prioritizes open dialogue and empathy whereby positioning the Account Executive as trusted advisors rather than just a product pusher.
- Pitched and recommended tailored credit repair packages as solutions on the premises of a client’s credit profile thereby addressing their needs while considering affordability to recommend appropriate financially sound packages.
- Following Step-By Step guide to promote TCP’s credit repair products and rebutting client's objections and providing tailored solutions which addresses their immediate credit needs and concerns.
- Going above and beyond the call of duty to not only meet quotes and KPIs also striving to exceed in performance.
- Utilize TCP’s readily available Online resources, tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu).
- The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated and erroneous items from their credit reports. As an Inc 5000 company, The Credit Pros is at the forefront of industry growth, committed to building an exceptional unparalleled service that positively impacts the lives of both their clients and employees.
Phone Bank Operator
Palm Beach County Supervisor Of Elections via AppleOne
West Palm Beach, FL
10.2024 - 11.2024
- Company Overview: Assisting all precincts throughout Palm Beach County in the 2024 presidential electoral process.
- Assisted voters with any pertinent General Election information; address questions and fulfill request, included but were not limited to: requests for mail-in ballots, change of address requests, providing addresses of polling stations or locations that are conveniently located in any given voter's designated area in Palm Beach County.
- Trained for every poll worker role at hand to be readily available to perform any such necessary duties on a needs be basis.
- Trained for “Plan B” as a contingency measure for unforeseen scenarios in the event of a potential disruption during the general election.
- Assisting all precincts throughout Palm Beach County in the 2024 presidential electoral process.
Debt Specialist
Debt Relief Group
West Palm Beach, FL
06.2023 - 09.2024
- Company Overview: The program for solving debt is designed to assist consumers in becoming debt-free.
- Assists sales and marketing partners in identifying individuals who could potentially benefit from enrolling in the Debt Resolution Program.
- Identifies the key issues and determines eligibility criteria for the debt resolution program.
- Completes a basic income and expenses worksheet on behalf of the client as a basis to perform a debt ratio analysis.
- Provides a detailed Debt Resolution Plan with all pertinent terms and disclosures to the client.
- The program for solving debt is designed to assist consumers in becoming debt-free.
Lending Specialist
Pro Source Lending Group/LendTek Co.
Boca Raton, FL
04.2023 - 06.2023
- Company Overview: Merchant Cash Advance (MCA) processing company.
- Responsible for processing Merchant Cash Advance (MCA) applications.
- Gathers and reviews documents to determine any missing documents and particulars so that the Underwriting Department can complete the lending application process seamlessly.
- Maintains an open line of communication via phone, text, and email to build rapport with merchants.
- Merchant Cash Advance (MCA) processing company.
Senior Digital Marketing Analyst
Senior Broadleaf Marketing & SEO
West Palm Beach, FL
05.2020 - 12.2020
- Company Overview: Digital marketing company focused on enhancing business visibility.
- Attended scheduled GMB (Google My Business) appointments via screen share for the sole purpose of informing and essentially upselling existing clients on a broad range of additional customized products and services.
- Provided recommendations as a sales strategy to up-sell and cross-sell prospective clients with a broad range of additional beneficial products or services centered on boosting business visibility.
- Digital marketing company focused on enhancing business visibility.
Voice Search Assistant
Voice Search Assistant (VSA), LLC.
Greenacres, FL
12.2019 - 05.2020
- Company Overview: Works in parallel with major device makers to register and upload accurate business information to broadcast on the voice search network.
- Registered businesses on the voice search network on five major platforms.
- Processed payments, provided confirmation numbers, and transferred calls to scheduling for appointment fulfillment purposes.
- Works in parallel with major device makers to register and upload accurate business information to broadcast on the voice search network.
Call Center Customer Service Rep.
Palmer Administrative Services, Inc.
Delray Beach, FL
09.2019 - 12.2019
- Company Overview: Provides administrative services including customer service for vehicle Extended Service Agreements.
- Serviced vehicle Extended Service Agreements/Protection Plans.
- Clarified Service Agreements and Protection Plans.
- Provides administrative services including customer service for vehicle Extended Service Agreements.
Call Center Sales Rep.
Direct Auto Protection/Call Center Consultants, LLC.
Delray Beach, FL
06.2019 - 09.2019
- Company Overview: Call center providing sales for vehicle extended warranties.
- Front calls for Royal Protection Plans.
- Explained the products/services options.
- Call center providing sales for vehicle extended warranties.
Call Center Sales Rep.
Dealer Services/D&D Auto Consultants, LLC.
Delray Beach, FL
01.2019 - 06.2019
- Company Overview: Call center providing sales for vehicle extended warranties.
- Front calls for Royal Protection Plans.
- Explained the products/services options.
- Call center providing sales for vehicle extended warranties.
Call Center Sales Rep.
NCWC/American Protection Inc.
Delray Beach, FL
01.2015 - 12.2018
- Company Overview: Call center providing sales for vehicle extended warranties.
- Front calls for Royal Protection Plans.
- Explained the products/services options.
- Call center providing sales for vehicle extended warranties.
Education
Bachelor's Degree - International Business
American Intercontinental University
Atlanta, GA01.2005
Skills
- Up-sell
- Cross-sell
- B2B Sales
- Negotiation
- Communication
- Interpersonal
- Analytical
- Adaptability & Flexibility
- Team-player
- Planning & Organization
- Inside Sales
- Salesforce
- CRM Software
- SEO
- MS Word
- PowerPoint
- Excel
- Telemarketing
- Account Management
- Cold Calling
References
- Anas Anwer, Senior HR Generalist, The Credit Pros, Anasa@thecreditpros.com, +1 862 240 1961
- Trent Garner, Manager/Supervisor, The Credit Pros, 7754 Okeechobee Boulevard Suite 765, West Palm Beach, FL, 33411
- Heather McIntyre, Supervisor Of Elections via AppleOne Recruiter, 2101 Corporate Blvd NW Suite 200, Boca Raton, FL, 33431, (954) 445-4995, heatherm@appleone.com, https://www.appleone.com
- Pedro Luviano, Supervisor, Debt Relief Group, LLC., 1800 Okeechobee Rd. Ste # 200, West Palm Beach, FL, 33409, (954) 907-5667, info@thedrggroup.com, https://thedrggroup.com
- Kristina, Supervisor, Pro Source Lending Group/LendTrek, 123 NW 13th Street Suite # 201, Boca Raton, FL, 33432, (561) 633-3528, https://www.lendtek.com/
- Trevor Bianco, Supervisor, Broadleaf Marketing & SEO, 2110 N. Florida Mango Rd, West Palm Beach, FL, 33409, (866) 297-8881, (845) 649-2226, www.broadleafseo.com
- Geoffrey Goodwin, Supervisor, Voice Search Assistant (VSA), 3767 Lake Worth Rd. Suite: 120, Lake Worth, FL, 33461, (561) 634-6821, voicesearchassistant.com
- Jasmine, Manager/Supervisor, Palmer Administrative Services, Inc., 500 Gulfstream Blvd., Delray Beach, FL, 33483, 1(800) 599-9557 Ext. 608, http://www.palmeradministration.com
- Sandy, Manager/Supervisor, Call Center Consultants, 601 N. Congress Ave. Suite # 438, Delray Beach, FL, 33445, (561) 303-4901
- Sean, Manager/Supervisor, Dealer Services/ Automotive Consultants, 100 East Linton Blvd. Suite: 500B, Delray Beach, FL, 33483, (917) 295-3340, info@nextautoprotection.com
Languages
- English
- Swahili
Timeline
Remote Inbound Sales Development Representative
The Credit Pros
04.2025 - 06.2025
Phone Bank Operator
Palm Beach County Supervisor Of Elections via AppleOne
10.2024 - 11.2024
Debt Specialist
Debt Relief Group
06.2023 - 09.2024
Lending Specialist
Pro Source Lending Group/LendTek Co.
04.2023 - 06.2023
Senior Digital Marketing Analyst
Senior Broadleaf Marketing & SEO
05.2020 - 12.2020
Voice Search Assistant
Voice Search Assistant (VSA), LLC.
12.2019 - 05.2020
Call Center Customer Service Rep.
Palmer Administrative Services, Inc.
09.2019 - 12.2019
Call Center Sales Rep.
Direct Auto Protection/Call Center Consultants, LLC.
06.2019 - 09.2019
Call Center Sales Rep.
Dealer Services/D&D Auto Consultants, LLC.
01.2019 - 06.2019
Call Center Sales Rep.
NCWC/American Protection Inc.
01.2015 - 12.2018
Bachelor's Degree - International Business
American Intercontinental University
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