Sabrina Last
Sussex,WI
Summary
Passionate hospitality worker with a background in diverse roles within the industry. Experience includes front desk operations, excellent customer service, and conflict resolution. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Pewaukee Veterinary Service
Pewaukee, WI
11.2022 - 06.2025
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Handled escalated customer service issues as needed.
- Maintained accurate medical records of all patients.
- Provided emotional support to pet owners during difficult times.
- Dispensed medications orally or topically as directed by the veterinarian.
- Handled and restrained animals following safety requirements and procedures.
Pharmacy Technician
Walgreens
Sussex, WI
10.2021 - 10.2022
- Resolved customer complaints promptly while maintaining professionalism at all times.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed the filing of prescriptions, both electronically and manually.
- Received payment from customers and processed credit card transactions when necessary.
Crew Member
Culvers Franchising System
Sussex, WI
07.2019 - 07.2021
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Informed customers about daily specials in an engaging manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Hamilton High School
Sussex06-2023
Some College (No Degree) -
University of Wisconsin, La Crosse
La Crosse, WISkills
- Team collaboration
- Problem solving
- Time management
- Food safety
- Cash handling
- Exceptional customer service
- Professional communication
- Animal safety and handling
- CPR certification
- First aid
Affiliations
- Horseback Riding
- Tennis and basketball
- Pet Sitting
Languages
English
Native/ Bilingual
German
Limited
Accomplishments
- National Honor Society
- Honor roll for 3 consecutive years
- Varsity tennis for 3 years in high school
- German National Honor Society
Certification
- BLS & ALS CPR certified - Veterinary Care
- CPR and First-Aid certified
References
References available upon request.
Timeline
Veterinary Assistant
Pewaukee Veterinary Service
11.2022 - 06.2025
Pharmacy Technician
Walgreens
10.2021 - 10.2022
Crew Member
Culvers Franchising System
07.2019 - 07.2021
High School Diploma -
Hamilton High School
Some College (No Degree) -
University of Wisconsin, La Crosse
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