Lauren Hiltbrand
Wilmington,North Carolina
Summary
Dedicated professional with 20 years of experience in veterinary client care, business ownership, and administrative support. Skilled in customer service, scheduling, claims documentation, and sales support, with proven success in managing high-volume client interactions while maintaining accuracy and empathy. Seeking to leverage background in pet care and client relations to drive results in customer service, insurance claims, or sales support within the pet insurance industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Paws and Claws Animal Hospital
Wilmington, North Carolina
09.2020 - Current
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Obtained information and history from clients to maintain medical charts.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Released patients to owners with care directions from veterinary staff.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Supported inventory management by restocking medical supplies as needed.
Veterinary Assistant
Animal Eye Care Associates
Wilmington, North Carolina
03.2016 - 09.2020
- Prepared and organized medical supplies for veterinary procedures.
- Handled administrative tasks including scheduling appointments and filing records.
- Supported inventory management by restocking medical supplies as needed.
- Assisted veterinarians in examining animals.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Obtained information and history from clients to maintain medical charts.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Provided detailed patient care instructions to pet owners.
Veterinary Assistant
Hulen Hills Animal Hospital
Fort Worth, Texas
10.2009 - 03.2015
- Maintained cleanliness of animal enclosures and clinic facilities.
- Monitored animal behavior and reported changes to veterinary staff.
- Provided compassionate care to animals during recovery phases.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Maintained accurate medical records of all patients.
Education
Veterinary Assistant Certificate
Weatherford College
Weatherford, TX07-2005
Skills
- Client relations and conflict resolution
- Appointment scheduling
- Handled scheduling, billing, and customer concerns independently
- Communication skills
- Compassionate care
- Team collaboration
- Client communication
- Time management
- Attention to detail
- Animal behavior assessment
- Customer service
- Administration of medications
- Laboratory testing
- Veterinary terminology
- Reception support
- Veterinary standards and procedures
- Surgical procedures and support
- Pre-anesthetic preparation
- Animal behavior
- Animal handling
- Parasite control
- Post operative care
- Medical charting
- Pet owner education
- Teamwork and collaboration
Accomplishments
Chosen by management to Coordinate daily schedules for a team of technicians and assistants, ensuring efficient workload distribution and on-time service delivery.
Certification
- Ultrasound Imaging Certification, Oncura Veterinary Partners . (2021)
- Completed hands-on training in diagnostic imaging, demonstrating technical proficiency, attention to detail, and data accuracy.
- CPR/First Aid certification 2024
Owner/Operator of Lauren's Mobile Pawdicures, LLC- Wilmington, NC (January 2021-Present)
- Founded and manage a mobile pet care business, providing nail trims and grooming services to a recurring client base.
- Handle all scheduling, customer communication, and billing, ensuring a 95% + client retention rate.
- Market services through social media and word of mouth, growing my clientele.
- Manage all aspects of operations, including recordkeeping, customer service, and sales.
Timeline
Veterinary Assistant
Paws and Claws Animal Hospital
09.2020 - Current
Veterinary Assistant
Animal Eye Care Associates
03.2016 - 09.2020
Veterinary Assistant
Hulen Hills Animal Hospital
10.2009 - 03.2015
Veterinary Assistant Certificate
Weatherford College
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