Sabrina Lazala
Orlando,FL
Summary
Customer success associate with a strong foundation in relationship management and compliance. Effectively enhances customer satisfaction through clear communication and collaborative problem-solving, while driving team objectives across cross-functional partnerships.
Overview
9
9
years of professional experience
Work History
Compliance Specialist
Veriforce
New Orleans, Louisiana
01.2025 - Current
- Reviewed documentation to ensure accuracy and compliance with regulatory standards.
- Collaborated with cross-functional teams to develop and implement enhanced compliance strategies.
- Maintained comprehensive records of compliance monitoring activities to support audits and reporting.
- Provided customer support through phone, email, and chat channels.
- Documented customer interactions in detail for future reference and analysis.
- Assisted in training new team members on support protocols and systems.
- Conducted follow-ups to ensure customer satisfaction and issue resolution.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Customer Success Associate
CGI Windows & Doors
Miami, Florida
09.2020 - 01.2025
- Handled customer calls, delivering accurate and satisfactory responses to queries and concerns, enhancing customer satisfaction.
- Reviewed customer accounts, providing timely updates on billing, shipping, warranties, and other account details to ensure clarity and trust.
- Ordered warranty items and quoted necessary parts, streamlining the process for clients and ensuring timely resolutions.
- • Providing answers regarding shipment and parts needed Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
- Cultivated long-term relationships with clients by meeting unique needs effectively.
Front Desk
Associa Community Association
Miami, Florida
05.2020 - 09.2020
- De-escalated situations involving dissatisfied customers through effective communication and support.
- Addressed guest complaints promptly, enhancing guest satisfaction and building rapport.
- Informed personnel of visitor arrivals, facilitating seamless guest transitions.
- Managed incoming calls through multiple position telephone systems, ensuring efficient communication flow.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines.
Receptionist
ProLogistix - DB Schenker
Miami, Florida
09.2018 - 05.2020
- Handled customer calls, delivering accurate and satisfactory responses to queries and concerns, enhancing customer experience
- Guide callers through troubleshooting, navigating the company site or using the products or services
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Informed staff about visitor arrivals to ensure proper reception.
- Received and directed visitors, employment applicants, salespersons, and customers to appropriate locations and parties.
- Managed operations of a multi-line telephone system to handle incoming calls efficiently.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Coordinated ordering of warranty items and provided part quotes, improving service efficiency
- Answered inquiries about shipments and required parts.
- Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
- Assisted the import department with billing / invoices
- Informed clients and customers about new products, services, and policies, fostering engagement and awareness
- Guide callers through troubleshooting, navigating the company site or using the products or services
Customer Service Agent
Newtech ( Software/ Outsourcing/ Teleservices)
, Dominican Republic
01.2017 - 12.2018
- Guided callers in troubleshooting issues and navigating company website effectively.
- Informed clients and customers about new products, services, and policies, enhancing their understanding and engagement.
- Collaborated with call center team to identify and implement improvements in customer service quality.
- Trained new employees on customer management policies, promoting consistent service delivery and adherence to standards.
Education
High School Diploma -
MC School
Dominican Republic01-2017
Skills
- Regulatory Compliance
- Risk Management
- Policy Development
- CRM software expertise
- Client relationship building
- Customer service
- Microsoft Office Suite
- Multitasking
- Pressure adaptability
- Critical Thinker
- Problem Solver
- Excellent communication skills
Languages
Spanish, Full Professional
Timeline
Compliance Specialist
Veriforce
01.2025 - Current
Customer Success Associate
CGI Windows & Doors
09.2020 - 01.2025
Front Desk
Associa Community Association
05.2020 - 09.2020
Receptionist
ProLogistix - DB Schenker
09.2018 - 05.2020
Customer Service Agent
Newtech ( Software/ Outsourcing/ Teleservices)
01.2017 - 12.2018
High School Diploma -
MC School