Detail-oriented administrative professional with a proven history of promoting efficient business operations, turning data into information that drives operational excellence & meeting organizational goals and objectives.
Overview
14
14
years of professional experience
Work History
Operations Assistant
Gilmore Marine
Reidsville, NC
04.2018 - 02.2025
Handled all support administrative tasks, regularly fielding phone calls, setting up meetings, and greeting high volume of visitors.
Resolved inquiries and retained satisfaction by promptly addressing customer concerns.
Minimized disruptions by personally handling basic phone and email correspondence.
Completed important business paperwork such as license renewals.
Performed wide-ranging administrative, financial and service-related functions.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Managed and maintained file system covering expenses, reports, and support documentation.
Administrative Assistant/Accounting
Asset Panda
Remote
07.2021 - 04.2022
Worked with collections by sending out reminder emails, past due emails and phone calls.
Set up customer accounts in Oreo system.
Used Salesforce to add additional assets, integrations, or training to customer subscriptions in order to get pricing.
Billed customers using Quickbooks for invoicing.
Worked with purchase orders and tax exempt certifications.
Performed weekly audits to ensure work completed had no flaws.
Production Data Analyst
Henniges Automotive
Reidsville
09.2020 - 07.2021
Developed standardized reporting to provide the plant manager with daily, weekly, & monthly data to drive operational excellence.
Worked with IT to automate reporting through the ERP system to speed up information availability to drive quick action based on facts and accurate information.
Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping.
Tracked production information including scrap, OEE, and Attendance and made it visual on the plant floor for daily improvement meetings with plant leadership resulting in a scrap reduction of 55% and downtime reduction of 36% within 3 months.
Bar Manager
Jack's Burger Bar
Reidsville
02.2019 - 07.2020
Trained and supervised bar staff to deliver excellent service and craft high-quality beverages.
Boosted brand awareness and patron loyalty with special events, signature cocktails, and seasonal offerings.
Controlled costs through proper inventory rotation, minimizing waste by effectively promoting and moving older products.